Housing Specialist: Complex Tenancy & Safeguarding (Hybrid)

SNG (Sovereign Network Group); Thatcham; Hybrid; GBP 33,000 - 40,000; Full time

Job summary

SNG (Sovereign Network Group) is seeking a Housing Specialist to join their Customer Services Management Centre Team. This full-time role, based in Thatcham, offers a starting salary between £33,000 and £40,000 depending on experience. The role involves resolving complex housing queries, including issues like safeguarding and anti-social behavior.

The ideal candidate will have experience in housing management services, be organized, and possess strong customer service skills. The position involves both remote and on-site work.

Qualifications

• Previous experience in delivering housing management services.
• Able to self-motivate and stay organized.
• Experience collaborating with stakeholders.
• Skilled in using multiple computer systems.
• Previous customer service experience in busy environments.
• Strong problem-solving abilities and risk recognition.

Responsibilities

• Take ownership of complex housing queries.
• Resolve tenancy management issues.
• Support customers via telephone, email, and digital channels.

Skills

Delivering housing management services

Self-motivation

Collaborative work

Using multiple computer systems

Customer service skills

Problem-solving

Job description

SNG (Sovereign Network Group) is seeking a Housing Specialist to join their Customer Services Management Centre Team. This full-time role, based in Thatcham, offers a starting salary between £33,000 and £40,000 depending on experience. The role involves resolving complex housing queries, including issues like safeguarding and anti-social behavior.

The ideal candidate will have experience in housing management services, be organized, and possess strong customer service skills. The position involves both remote and on-site work.