Customer Solutions Technician

YDU JC Air Cond & Ref Inc.- Dubai; Manchester; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Basic salary plus bonus

Pension

Company van, tools, uniform

Job summary

Johnson Controls is seeking Customer Solutions Technicians to perform routine inspections and repairs on CCTV, video doorbell and intruder alarm systems. This field-based role includes paid training, a company van, uniform and tools, and a competitive incentive scheme.

You will check system functionality, replace batteries, test panels, and ensure proper alarm signalling while delivering excellent customer service and meeting daily targets.

Qualifications

• Full UK manual driving licence.
• Ability to carry and climb ladders and work at height.
• Practical skills with hand and power tools.
• Safely and responsibly to avoid injuries and waste.
• Reliable, trustworthy and self-motivated; able to work alone or in a team.
• Excellent communication and relationship-building; able to exceed customer expectations.
• Familiar with smartphones, tablets and PCs.
• Preferred electrical experience/qualifications.
• Experience installing/servicing in a residential environment.

Responsibilities

• Carry out routine inspections and breakdown repairs on CCTV, video doorbell and intruder alarm systems.
• Check correct functionality of systems and replacement of batteries and testing of panels and back-ups.
• Test warning sounders and alarm signalling; ensure operation on standby power.
• Liaise with service bureau and complete detailed works on mobile data device as instructed.

Skills

UK driving license

Ladders and height work

Hand and power tools

Safety consciousness

Reliability

Communication skills

Tech familiarity (smartphones/tablets/

Electrical experience (preferred)

Residential installation/servicing

Job description

What you will do Customer Solutions Technicians are field based and are required to carry out Routine Inspections and breakdown repairs to CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service, whilst managing workloads to meet and exceed daily targets and customer expectations. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with a basic salary and competitive incentive scheme. ADT are the name people trust to protect what's precious to them. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us.

How you will do it

• To check correct functionality of systems including, but not limited to the following:
• To replace all detector batteries where necessary.
• To test panel and back-up batteries, replacing where necessary.
• To check correct activation of the warning sounders.
• To check the system is able to operate normally on the standby batteries.
• To check correct operation of all detection devices.
• To check correct activation of signalling equipment to the Alarm Receiving Centre.
• To check and clean CCTV and WIFI cameras.
• To liaise with the service bureau in line with the Company requirements and procedures.
• Accurately complete detail of works on the Mobile Data Device according to work instructions and codes of practice if necessary.

What we look for

• Essential Full UK manual driver's licence.
• Have the ability to carry and climb ladders and to work at height.
• Have practical skills to work with hand and power tools.
• Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal.
• Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
• Have excellent communication, relationship building skills and able to exceed customer expectations.
• Be familiar with the use of technology like smartphones, tablets and PCs.
• A security check will be performed once an offer has been made to the successful candidate.
• Preferred Electrical experience/qualifications.
• Previous experience in installing/servicing in a residential environment.

What you will get

• Basic salary plus bonus
• Pension
• Company van, tools, uniform
• Personal development

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.