Customer Solutions Technician

Johnson Controls, Inc.; Bolton; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Bonus

Pension

Company van

Tools

Uniform

Personal development

Job summary

Johnson Controls, Inc. is recruiting Customer Solutions Technicians to carry out routine inspections and repairs on CCTV, video doorbell and intruder alarm systems. You will be field based, receive full paid training, a company van, uniform and tools, and work with a supportive team to meet daily targets and customer expectations.

ADT branding appears in the description; you will contribute to protecting properties nationwide while maintaining high professional standards and safety practices.

Qualifications

• Full UK manual driver’s licence is essential.
• Ability to carry and climb ladders and work at height.
• Practical skills with hand and power tools required.
• Commitment to safety and responsible working practices.
• Reliable, self-motivated and able to work alone or in a team.
• Excellent communication and customer-facing skills.
• Familiar with using smartphones, tablets and PCs.

Responsibilities

• Carry out routine inspections and breakdown repairs on CCTV, video doorbell and intruder alarm systems.
• Test, replace batteries, check wiring and ensure proper alarm signaling.
• Test CCTV/WiFi cameras and system operation on standby power.
• Document works accurately on mobile devices as instructed.
• Liaise with service bureau per company procedures.
• Maintain safety standards and proper disposal of equipment.
• Provide high-quality customer service and meet daily targets.

Skills

Driver's licence (UK)

Work at height

Hand & power tools

Reliable & independent

Customer service

Tech-savvy (smartphones/tablets/PCs)

Tools

Smartphones

Tablets

PCs

Job description

What you will do

Customer Solutions Technicians are field based and are required to carry out Routine Inspections and breakdown repairs to CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service, whilst managing workloads to meet and exceed daily targets and customer expectations. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with a basic salary and competitive incentive scheme.

ADT are the name people trust to protect what’s precious to them. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us.

How you will do it

• To check correct functionality of systems including, but not limited to the following:
• To replace all detector batteries where necessary.
• To test panel and back-up batteries, replacing where necessary.
• To check correct activation of the warning sounders.
• To check the system is able to operate normally on the standby batteries.
• To check correct operation of all detection devices.
• To check correct activation of signalling equipment to the Alarm Receiving Centre.
• To check and clean CCTV and WIFI cameras.
• To liaise with the service bureau in line with the Company requirements and procedures.
• Accurately complete detail of works on the Mobile Data Device according to work instructions and codes of practice if necessary.

What we look for

Essential

• Full UK manual driver’s licence.
• Have the ability to carry and climb ladders and to work at height.
• Have practical skills to work with hand and power tools.
• Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal.
• Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
• Have excellent communication, relationship building skills and able to exceed customer expectations.
• Be familiar with the use of technology like smartphones, tablets and PCs.
• A security check will be performed once an offer has been made to the successful candidate.

Preferred

• Electrical experience/qualifications.
• Previous experience in installing/servicing in a residential environment.

What you will get

• Basic salary plus bonus
• Pension
• Company van, tools, uniform
• Personal development

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