Customer Solutions Engineering (CSE) Manager

OKB KONE plc; Long Lee; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

25 days + Bank Holidays +1 paid Volute

Company Pension Scheme

Private Medical Insurance

Quarterly Commission

EV Car

Dental Insurance

Gymflex Membership

Life/Partner Assurance & Critical Illl

Kone Discounts

Cycle to Work Scheme

Long Service Awards

24/7 GP Support & Wellbeing Access

Employee Assistance Programme

Hybrid Working and Career Development

Job summary

KONE is seeking a Customer Solutions Engineering Manager to lead a high-performing team across the North & Midlands regions. You will drive customer-centric engineering delivery, shape strategic roadmaps, and foster innovation while ensuring operational excellence and stakeholder alignment.

The role emphasizes technical leadership, collaboration with Sales, Operations and Supply Chain, and continuous improvement to deliver measurable business impact. Hybrid working is available.

Qualifications

• Demonstrated leadership in managing teams on complex projects.
• Strong stakeholder management and communication abilities.
• Proficient with Microsoft Office, SAP and data analysis tools.

Responsibilities

• Lead major lift projects with timely delivery, profitability and client satisfaction.
• Drive process improvements and establish best practices for efficiency and quality.
• Develop strategic roadmaps for the CSE team aligned to business goals.
• Provide technical consultancy and influence solution design with clients.
• Coach and develop the engineering team and drive accountability.

Skills

Leadership

Stakeholder management

Communication skills

Microsoft Office

SAP

Data analysis

Problem-solving

Verbal communication

Written communication

Tools

Data analysis tools

Job description

Purpose of the Role

We are seeking a dynamic and forward-thinking Customer Solutions Engineering (CSE) Manager – to lead our high-performing engineering team in the North & Midlands regions. You will lead a high-performing engineering team responsible for delivering innovative, customer-centric solutions in the lift industry. You will drive strategic improvements, foster a culture of continuous innovation, and ensure operational excellence across projects. This role is pivotal in shaping the future of engineering delivery at KONE, with a strong emphasis on customer-centric stakeholder collaboration, technical leadership, and business impact.

Key Responsibilities

Strategic & Operational Excellence

Lead the execution of major lift projects, ensuring timely delivery, profitability, and customer satisfaction. Drive continuous process improvements and implement best practices to enhance efficiency and quality. Monitor market trends and technological advancements to proactively evolve engineering solutions and methodologies. Develop and manage strategic roadmaps for the CSE team aligned with business objectives.

Innovation & Technical Leadership

Champion innovation in engineering solutions, integrating lifecycle thinking (installability, maintainability) into project planning. Provide expert technical consultancy to internal teams and external customers, influencing specifications and solution design. Ensure compliance with engineering policies, safety standards, and local codes. Promote collaborative relationships across departments to drive shared success.

Performance & Results

Lead performance management initiatives, using data-driven insights to improve team output and project outcomes. Manage costing strategies to ensure cost-effective and competitive solutions. Deliver high-quality inputs for sourcing and supply chain planning. Provide expert insights to support sourcing strategies and supply chain optimization.

Client & Stakeholder Engagement

Act as a trusted advisor to Sales, Operations, Supply Line and clients, delivering value through strategic technical consultancy and pre-tender guidance. Participate in key client engagements to influence specifications and ensure our solutions exceed customer expectations. Build strong internal networks with cross-functional teams to enhance collaboration and achieve shared goals.

Leadership & Team Development

Inspire, coach, and lead a skilled engineering team, fostering a customer-focused culture of collaboration, accountability, and continuous improvement. Set clear development roadmaps for the team, aligning skills and performance with business targets. Conduct regular performance reviews and one-on-one coaching to unlock individual potential and team excellence. Coach and mentor team members through regular one-on-one sessions and knowledge sharing. Foster a culture of accountability, innovation, and continuous improvement. Empower individuals to reach their full potential and contribute to team success.

Skills & Experience

Proven leadership experience managing teams in complex project environments. Exceptional stakeholder management and communication skills. Proficiency in Microsoft Office, SAP, and data analysis tools. Analytical mindset with a passion for solving complex problems and driving results. Ability to challenge the status quo and implement improvements across systems, tools, and workflows. Deep understanding of engineering principles and project cost management. Excellent problem-solving and analytical thinking. Strong verbal and written communication skills.

What KONE can offer

• We offer a competitive salary
• 25 days + Bank Holidays +1 paid Volunteering Day
• Company Pension Scheme
• Private Medical Insurance
• Quarterly Commission
• EV Car
• PDI
• Dental Insurance
• Gymflex Membership
• Life/Partner Assurance & Critical Illness Issurance
• Kone Discounts
• Cycle to Work Scheme
• Long Service Awards
• 24/7 GP Support & Wellbeing Access
• Employee Assistance Programme
• Hybrid Working and Career Development Opportunities to support and help you achieve your goals

About KONE

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html

Company Overview

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.