Customer Solutions Design Specialist

BT Group; Manchester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A major telecommunications company is seeking a skilled Technical Designer to lead solution designs across multiple technologies like Cisco and Fortigate. The ideal candidate will manage customer engagements, oversee project delivery, and build strong relationships with stakeholders. This role offers a flexible working model alongside a comprehensive benefits package that includes a bonus scheme, pension contributions, and extensive training opportunities.

Benefits

10% on target annual bonus

BT Pension scheme with employee contribution

World-class training and development opportunities

Access to retail discounts

Qualifications

• Proven ability to lead technical direction of projects.
• Expertise in creating and deploying detailed technical designs.
• Strong ability to build trusted relationships with stakeholders.

Responsibilities

• Collaborate with customers for solution designs.
• Oversee integration of new developments and existing products.
• Drive continuous improvement in design and delivery capabilities.
• Resolve complex service challenges and lead root cause analysis.
• Implement robust controls and mitigations for risks.

Skills

Technical aptitude

Stakeholder engagement

Risk management

Collaboration

Technical proficiency in Cisco and Fortigate

Education

Experience in deploying configurations

Low-level design expertise

Tools

Cisco Routing and Switching

Fortigate Firewalls

Job description

Our team lead the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft using technologies such as SD‑WAN, SD‑A, ISE, ACI, Webex, MS Teams & NextGen FWs to name but a few. We take High‑Level Designs into the Low‑Level detail at the Post‑Sale stage, Implement the solution followed by thorough testing before handing over into the relevant support or managed service teams. We're looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion. Keeping the customer at the heart of everything they do.

Key Responsibilities

• Collaborate with customers to understand their technical requirements and translate them into clear, detailed solution designs using established design methodologies.
• Lead the technical direction of projects, ensuring optimal solution design that meets customer needs and aligns with best practices.
• Oversee review and validation processes for new developments and existing products, ensuring seamless integration and considering the broader impact on the product roadmap.
• Drive continuous improvement in design and delivery capabilities for end‑to‑end technical solutions.
• Manage customer solution design engagements, including creating statements of work and coordinating any third‑party deliverables.
• Build strong, trusted relationships with senior stakeholders by providing expert service design guidance and influencing strategic decisions.
• Resolve complex solution and service challenges, lead root cause analysis, and manage escalations effectively.
• Identify potential risks proactively and implement robust controls and mitigations, ensuring compliance with industry standards and company policies.
• Strong stakeholder engagement skills – ability to lead, motivate, and inspire teams, especially during challenging projects.
• Collaborative mindset – support colleagues, share knowledge, and contribute to both current and future projects.
• Cross‑functional teamwork – work closely with Pre‑Sales, Project Management, and Support teams to deliver seamless solutions.
• Customer‑focused approach – understand post‑sale requirements and provide technical support and accountability throughout the implementation lifecycle.
• Low‑level design expertise – proven experience in creating and deploying detailed technical designs.
• Relationship building – develop trusted partnerships with customers and deliver an exceptional experience.
• Risk management – take ownership of risks and implement effective mitigations from initial handover through implementation.
• Technical proficiency - expert‑level experience with:
  • Deploying configurations from designs
  • Low‑level design and automation
  • Cisco Routing and Switching
  • Fortigate Firewalls

About BT

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start‑ups. But it’s not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi‑skilled team that makes a significant impact to society. At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but — more than that — you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of Working for BT

• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World‑class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop

Flexible Working

This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.