Customer Solutions Architect - Proposals, Leads & Growth

Busch Vacuum Solutions; Telford; On-site; GBP 42,000 - 68,000; Full time

Benefits offered by this job

25 days leave

Bonus scheme

Life insurance

Pension scheme

Employee assistance program

Discount platform

Workwear allowance

Career progression

Job summary

Busch UK seeks a technically competent team member for the Customer Solutions Team to identify solutions, prepare comprehensive proposals and qualify, explore and direct sales leads to maximise coverage. You will create, update and close CRM opportunities, follow up proposals daily and negotiate to secure orders.

With a focus on delivering accurate technical and commercial support, you will ensure on-time delivery targets, work within processes and continuously seek efficiency improvements while

Qualifications

• Engineering or Business degree OR relevant industry experience.
• Ability to build relationships with key stakeholders.
• Excellent customer service.
• Technical knowledge and commercial acumen.
• Solutions mindset.
• Ability to meet deadlines.
• Advanced communication skills.
• Adaptable and eager to learn.
• Attention to detail and strong administration.
• Intermediate to advanced Excel skills.
• Strong work ethic.

Responsibilities

• Identify solutions and generate comprehensive proposals in a timely and accurate manner.
• Explore and manage/direct sales leads that have been qualified by Marketing team.
• Create, update and close opportunities on CRM based on the order status.
• Pro-actively follow up solutions proposals on a daily basis.
• Negotiate with the customer to successfully secure order(s).
• Deal with incoming calls related to Customer Solutions Team, providing technical and commercial support.
• Ensure on time delivery targets for products.
• Work within predefined processes while seeking improvements in efficiency.
• Participate in personal development through regular training.
• Develop good working relationship within Busch Group.
• Maintain visibility of open quote and order pipeline.

Education

Engineering/Business degree or relevant industry experience

Relationship building

Excellent communication

Solutions mindset

Attention to detail

Excel skills

Time management

Tools

CRM systems

Job description

Busch UK seeks a technically competent team member for the Customer Solutions Team to identify solutions, prepare comprehensive proposals and qualify, explore and direct sales leads to maximise coverage. You will create, update and close CRM opportunities, follow up proposals daily and negotiate to secure orders.

With a focus on delivering accurate technical and commercial support, you will ensure on-time delivery targets, work within processes and continuously seek efficiency improvements while