Customer Software Support Assistant - Trainee Opportunity

JR United Kingdom; Slinfold; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative company is seeking a Customer Software Support Assistant who is passionate about enhancing customer experiences. In this role, you will be the first point of contact for customer queries, ensuring they receive top-notch support while using the platform. Your responsibilities will include onboarding new customers, analyzing feedback for product improvements, and collaborating with various departments to resolve complex issues. Join a dynamic team that values honesty, hard work, and proactive problem-solving, and contribute to making a positive impact in the home care sector.

Qualifications

• Experience in supporting users of a SaaS product.
• Ability to create clear instructions for users.

Responsibilities

• Provide high-level customer support via telephone and email.
• Guide customers through queries to maximise software value.

Skills

Fluent in English

Customer Service Skills

Problem Solving

Computer Literacy

Strong Numeracy Skills

Writing Skills

Tools

Intercom

Jira

HubSpot

Job description

Social network you want to login/join with:

Customer Software Support Assistant, slinfold

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Client:

CareLineLive

Location:

slinfold, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

CareLineLive is a cloud-based home care management software that helps home care agencies transition to a paperless workflow. We’re an award-winning, passionate team with a dash of eccentricity, striving to help home care agencies deliver better care.

Our platform supports the rostering, scheduling, and workforce management needs of home care agencies while providing a companion app for carers during their rounds.

Requirements

·Fluent in English, both written and spoken.

·High standard of computer literacy.

·Excellent customer service skills with a professional and friendly manner.

·Ability to think logically and pragmatically when solving problems.

·Self-motivated with the ability to work independently when required.

·Strong numeracy and writing skills.

·Competency in creating clear, easy-to-follow instructions.

Recommended Experience

·Supporting users of a SaaS product

·Onboarding and training customers, both remotely and on-site.

·Familiarity with support tools such as Intercom, Jira and HubSpot.

The Role

We are looking for a Customer Software Support Assistant with a passion for helping customers get the most out of our software. In this role, you'll be the first point of contact for customer queries, ensuring a smooth experience while using our platform.

Key Responsibilities:

·Provide high-level customer support via telephone and email.

·Guide customers through queries and help them maximise the value of our software.

·Onboard new customers to the platform, ensuring a smooth transition.

·Analyse customer feedback to help shape future product improvements.

·Collaborate with other departments to resolve complex issues and enhance the customer experience.

·Contribute to our user guide and support articles to keep content up-to-date and helpful.

What we are looking for:

• Honest, hardworking, and proactive problem solver.
• Ability to multitask and work independently.
• Strong communication skills, with a willingness to learn and grow in a dynamic industry.
• Patient and empathetic approach when handling customer interactions.