Customer Sevice Administrator

Kirkland Associates; East Midlands; On-site; GBP 12,000 - 18,000; Full time

Job summary

Kirkland Associates in Long Eaton are seeking a Customer Service Administrator to join a busy team. This contract position offers the opportunity to go permanent for the right candidate.

You will support customers through their purchasing journey, respond to enquiries by phone, email and live chat, and liaise with warehouse and delivery teams to resolve issues. Ideal applicants will have prior customer service experience, excellent communication and administration skills, and be proficient in

Qualifications

• Previous experience in a customer service role.
• Excellent written and verbal communication.
• Strong administration and numerical ability.
• Proficient in Microsoft Office and IT systems.
• Attention to detail with a methodical approach.
• Well organised with the ability to prioritise tasks.
• Positive proactive approach to problem-solving.
• Experience with customer service or online order systems is advantageous.

Responsibilities

• Responding to customer enquiries by telephone, email and live chat.
• Providing accurate information and resolving customer queries in a timely and professional manner.
• Liaising with warehouse teams and delivery providers to investigate and resolve delivery issues.
• Processing customer orders, returns and refunds.
• Checking online orders and carrying out the necessary security checks.
• Ensuring product information and website content remain accurate and up to date.
• Building positive relationships with customers and delivering a consistently high standard of service.
• Working closely with colleagues across different departments to resolve queries and support day-to-day operations.

Skills

Customer service

Communication

Administration

Microsoft Office

Attention to detail

Organised

Problem solving

Order management

Tools

CS software

Online order systems

Job description

Kirkland Associates are recruiting for a Customer Service Representative to join an established business based in Long Eaton.

This is an excellent opportunity for an experienced customer service professional to join a busy team, supporting customers throughout their purchasing journey and ensuring enquiries are handled efficiently and professionally.

This is a contract position initially with the potential to go permanent.

Customer Service Administrator - Key Responsibilities

• Responding to customer enquiries by telephone, email and live chat.
• Providing accurate information and resolving customer queries in a timely and professional manner.
• Liaising with warehouse teams and delivery providers to investigate and resolve delivery issues.
• Processing customer orders, returns and refunds.
• Checking online orders and carrying out the necessary security checks.
• Ensuring product information and website content remain accurate and up to date.
• Building positive relationships with customers and delivering a consistently high standard of service.
• Working closely with colleagues across different departments to resolve queries and support day-to-day operations.

Customer Service Administrator - Skills and Experience

• Previous experience in a customer service or customer support role.
• Excellent written and verbal communication skills.
• Strong administration skills and good numerical ability.
• Confident using Microsoft Office and other IT systems.
• Excellent attention to detail and a methodical approach to work.
• Well organised, with the ability to prioritise tasks effectively.
• A positive, proactive approach to problem-solving.
• Experience using customer service or online order management systems would be advantageous.