Customer Service & Order Management Coordinator

Kirkland Associates; East Langton; Presencial; GBP 21.000 - 32.000; Jornada completa

Descripción de la vacante

Kirkland Associates is seeking an organised, proactive Customer Service Coordinator to support management of key customer accounts in Leicestershire. You will handle order management, supply chain coordination and account administration, coordinating with Account Management, Sales, Warehouse and Quality Assurance to deliver requirements accurately and on time.

The ideal candidate will have experience in customer service or sales administration, strong organisational and communication skills,

Formación

• Experience in customer service or sales administration.
• Strong organisational and communication skills.
• Attention to detail with ability to handle multiple priorities.
• Proactive, solutions-focused and positive.
• Ability to work under pressure and meet deadlines.
• Good literacy and numeracy.
• Knowledge of order management and supply chain processes.
• Experience with national accounts is desirable.

Responsabilidades

• Provide day-to-day support to the Account Manager and wider account team.
• Process customer orders accurately and provide end-to-end order management support.
• Respond to customer and account-related queries promptly and professionally.
• Coordinate supply chain activities, including orders, stock allocations, samples and deliveries.
• Monitor critical paths, identify potential delays and proactively resolve issues.
• Liaise with internal departments and external contacts to ensure orders progress to schedule.
• Coordinate with Quality Assurance teams regarding inspections and product requirements.
• Prepare for customer meetings, including organising samples, reports and supporting information.
• Maintain relevant reports, systems and customer portals.
• Act as a key point of contact for customer buying teams, providing accurate product and availability information.
• Prepare relevant order and delivery documentation.
• Work collaboratively with Warehouse, Sales and other internal teams to support efficient operations.
• Provide additional team support during busy periods.

Conocimientos

Customer service

Account coordination

Organisational skills

Communication skills

Attention to detail

Pressure handling

Literacy & numeracy

Supply chain knowledge

Descripción del empleo

Kirkland Associates is seeking an organised, proactive Customer Service Coordinator to support management of key customer accounts in Leicestershire. You will handle order management, supply chain coordination and account administration, coordinating with Account Management, Sales, Warehouse and Quality Assurance to deliver requirements accurately and on time.

The ideal candidate will have experience in customer service or sales administration, strong organisational and communication skills,