Customer Services Technician - Luton

Miller Homes; South Derbyshire; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company van

26 days leave + holidays + birthday

10% bonus

Job summary

Miller Homes is seeking a Customer Services Technician for the South Midlands region, ideally around the Luton/ Stevenage area. You will perform multi-trade remedial works in occupied and unoccupied properties, delivering safe, high-quality repairs while providing a professional customer service experience.

In this front‑facing role, you will uphold Miller Homes’ standards and values, ensure safety and compliance, maintain the company van, and contribute to a positive customer journey with clear

Qualifications

• Multi-skilled with practical experience across a range of trades.
• Understanding of construction techniques and NHBC basics.
• Awareness of health and safety legislation and best practice.

Responsibilities

• Carry out remedial works across trades in a safe, efficient, professional manner.
• Communicate clearly with customers and update on progress.
• Maintain company vehicle in a roadworthy condition.
• Adhere to SH&E management system.

Skills

Multiskilled trades

Joinery

Brickwork

Plastering

Painting and decorating

Tiling

General repairs

Customer service

Job description

Customer Services Technician - Luton

Department: Customer Services

Employment Type: Full Time

Location: South Midlands

Description

Customer Services Technician

South Midlands Region, Luton

Competitive salary + attractive benefits

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Customer Services Technician to join our team in the South Midlands region, ideally based around the Luton / Stevenage area. The role will see you carry out multi‑trade remedial works in both occupied and unoccupied properties, delivering safe, high‑quality repairs while providing a professional and positive customer service experience. As a front‑facing representative of Miller Homes, the Technician plays a key role in upholding the company’s standards, values, and reputation.

CUSTOMER SERVICES TECHNICIAN RESPONSIBILITIES:

• Carry out assigned remedial works in a safe, efficient, and professional manner across a range of trades.
• Communicate politely and clearly with customers, keeping them informed of progress and any issues.
• Ensure the company vehicle is suitably racked, clean, tidy, and road‑legal at all times.
• Work in full compliance with the company’s Safety, Health & Environment (SH&E) Management System.

CUSTOMER SERVICES TECHNICIAN REQUIREMENTS:

• Multi‑skilled, with practical experience across a range of trades including joinery, basic brickwork, plaster patching, painting and decorating, tiling, and general repairs.
• Understanding of construction techniques and basic awareness of NHBC standards.
• Good awareness of current health and safety legislation and best practice.
• Professional, courteous, and respectful when representing Miller Homes.

WHAT WE OFFER:

• Competitive basic salary
• 26 days annual leave + public holidays + your birthday off
• Opportunity to earn 10% bonus
• Company van