Customer Services Technician - Luton

Miller Homes Ltd; Luton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive basic salary

26 days annual leave + public holidays

Opportunity to earn 10% bonus

Company van

Job summary

Miller Homes Ltd in the South Midlands region near Luton is seeking a Customer Services Technician. You will carry out multi-trade remedial works in occupied and unoccupied properties, delivering safe, high-quality repairs while providing a professional customer service experience.

As a front-facing representative, you will uphold Miller Homes standards, work around the Luton/Stevenage area, and ensure compliance with SH&E practices, NHBC awareness, and safe vehicle management.

Qualifications

• Multi-skilled with practical experience across trades including joinery, brickwork, plaster patching, painting and decorating, tiling, and general repairs.
• Understanding of construction techniques and NHBC standards.
• Good awareness of current health and safety legislation and best practice.
• Professional, courteous and respectful when representing Miller Homes.

Responsibilities

• Carry out assigned remedial works in a safe, efficient, and professional manner across a range of trades.
• Communicate politely and clearly with customers, keeping them informed of progress and any issues.
• Ensure the company vehicle is suitably racked, clean, tidy, and road‑legal at all times.
• Work in full compliance with the company’s Safety, Health & Environment (SH&E) Management System.

Skills

Joinery

Brickwork

Plastering

Painting

Tiling

General repairs

Health & safety awareness

Customer service

Job description

Department: Customer Services

Location: South Midlands

Customer Services Technician

South Midlands Region, Luton

Competitive salary + attractive benefits

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Customer Services Technician to join our team in the South Midlands region, ideally based around the Luton / Stevenage area. The role will see you carry out multi‑trade remedial works in both occupied and unoccupied properties, delivering safe, high‑quality repairs while providing a professional and positive customer service experience. As a front‑facing representative of Miller Homes, the Technician plays a key role in upholding the company’s standards, values, and reputation.

Customer Services Technician Responsibilities

• Carry out assigned remedial works in a safe, efficient, and professional manner across a range of trades.
• Communicate politely and clearly with customers, keeping them informed of progress and any issues.
• Ensure the company vehicle is suitably racked, clean, tidy, and road‑legal at all times.
• Work in full compliance with the company’s Safety, Health & Environment (SH&E) Management System.

Customer Services Technician Requirements

• Multi‑skilled, with practical experience across a range of trades including joinery, basic brickwork, plaster patching, painting and decorating, tiling, and general repairs.
• Understanding of construction techniques and basic awareness of NHBC standards.
• Good awareness of current health and safety legislation and best practice.
• Professional, courteous, and respectful when representing Miller Homes.

What We Offer

• Competitive basic salary
• 26 days annual leave + public holidays + your birthday off
• Opportunity to earn 10% bonus
• Company van