Customer Support Manager - Northampton

Miller Homes; Northampton; Sur place; GBP 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Competitive salary

26 days annual leave + holidays + your

Birthday off

10% bonus

£5,000 car allowance or Company car

Résumé du poste

Miller Homes Limited is seeking a Customer Support Manager for the South Midlands region, based in Northampton. The role focuses on managing the post-completion customer journey and ensuring high-quality, professional service following legal completion.

The successful candidate will conduct inspections to confirm build quality, work with technicians and contractors, and collaborate with internal teams to uphold Miller Homes' standards and the New Homes Quality Code.

Qualifications

• Strong understanding of the New Homes Quality Code.
• Good knowledge of NHBC Technical Requirements and guidelines.
• Excellent customer service with ability to manage demanding customers.

Responsabilités

• Own and manage the post-completion customer journey, ensuring a consistent, professional, and positive customer experience.
• Carry out quality inspections to ensure homes meet Miller Homes quality standards, the New Homes Quality Code, and NHBC requirements.
• Liaise with Customer Service, Sales, Production, and Site Teams to understand developments, build progress, and customer issues.
• Coordinate remedial works with external contractors, ensuring work is completed promptly and to the required standard.

Connaissances

Customer service

Stakeholder liaison

Quality focus

Description du poste

Customer Support Manager - Northampton

Department: Customer Services

Employment Type: Full Time

Location: South Midlands

Description

Customer Support Manager

South Midlands region, Northampton

Competitive salary + attractive benefits

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Customer Support Manager to join our team in the South Midlands region. The role of the Customer Support Manager is to manage the post-completion customer journey and ensure customers receive a high‑quality, professional service following legal completion. The role carries out inspections to confirm build quality and identify remedial works, working closely with technicians, contractors, and internal teams to ensure homes meet Miller Homes standards, the New Homes Quality Code, and customer expectations.

CUSTOMER SUPPORT MANAGER RESPONSIBILITIES:

• Own and manage the customer journey post-completion, ensuring a consistent, professional, and positive customer experience.
• Carry out quality inspections to ensure homes meet Miller Homes quality standards, the New Homes Quality Code, and NHBC requirements.
• Liaise with Customer Service, Sales, Production, and Site Teams to understand developments, build progress, and customer issues.
• Coordinate remedial works with external contractors, ensuring work is completed promptly and to the required standard.

CUSTOMER SUPPORT MANAGER REQUIREMENTS:

• Strong understanding of the New Homes Quality Code.
• Good working knowledge of NHBC Technical Requirements and guidelines essential.
• Strong customer service focus with the ability to build trust and rapport with customers and contractors.
• Calm and controlled when dealing with challenging customers or situations.

WHAT WE OFFER:

• Competitive basic salary
• 26 days annual leave + public holidays + your birthday off
• Opportunity to earn 10% bonus
• £5,000 car allowance or Company car