Customer Services / Sales Consultant (Mat Cover)

TN United Kingdom; Gillingham; Hybrid; GBP 22,000 - 32,000; Full time

Job summary

An established industry player is seeking a Customer Services Agent for a 9-month maternity cover role. This exciting position involves engaging with customers to maximize sales and profit potential while providing exceptional service. You'll be responsible for maintaining customer records, processing orders, and achieving sales targets in a hybrid working environment. If you thrive in a dynamic setting and have a passion for customer service, this role offers the chance to make a significant impact while enjoying a supportive team atmosphere. Immediate start available for the right candidate!

Qualifications

• Proven experience in sales administration and customer service, particularly via telephone.
• Strong organisational skills with attention to detail.

Responsibilities

• Create and maintain strong relationships with assigned accounts to maximise sales.
• Process orders and enquiries following quality control procedures.

Skills

Sales Administration

Customer Service

Communication Skills

Organisational Skills

Relationship Building

CRM Software Proficiency

Self-Motivated

Analytical Skills

Tools

CRM Software

Job description

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Client:

Brook Street NMR

Location:

Gillingham, United Kingdom

EU work permit required:

Yes

Job Reference:

75218bafe82e

Job Views:

4

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Customer Services Agent

Maternity Cover - Gillingham, UK

Join a dynamic and forward-thinking company that is committed to delivering exceptional service and innovative solutions to our clients. 9 month maternity cover working Monday to Friday 9am - 5.30pm with Hybrid working 3 days required in the office.

• Create and maintain strong relationships with assigned accounts, proactively engaging with customers to maximise sales and profit potential.
• Achieve objectives during customer calls by providing relevant offer/enquiry details.
• Make required outbound calls daily to build relationships with customers.
• Keep customer records up to date, detailing individual surgeries' buying procedures, contacts, expenditure, and other relevant information.
• Reactivate lost accounts and monitor customer spending to identify potential declines.
• Achieve a high level of accuracy on all orders, upselling and cross-selling to increase order size and value.
• Meet or exceed sales, gross profit, lost call, and territory growth targets as set by the Line Manager.
• Process orders and enquiries following quality control procedures, ensuring timely submission of quotations.
• Record and update the customer database with relevant information, ensuring all records are accessible and up to date.
• Ensure accurate and timely reporting of all activities.
• Maintain a positive work atmosphere by being receptive to new ideas and supporting team members.
• Communicate with customers in a professional manner, both written and verbal.
• Provide optimal customer cover during office hours and participate in staff meetings, training, exhibitions, and seminars as required.
• Assist other departments and be an enthusiastic team player.
• Participate in special projects and perform other duties as required.

Required Skills & Qualifications:

• Proven experience in sales administration and customer service, particularly via telephone.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with attention to detail.
• Ability to build and maintain relationships with clients.
• Proficient in using customer relationship management (CRM) software.
• Ability to work independently and as part of a team.
• Self-motivated with a results-driven approach.
• Experience in upselling and cross-selling techniques.
• Strong analytical skills to monitor customer spending and identify trends.

If you have a background in customer service please submit your CV for review today, this job is an immediate start for the right candidate.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.