Customer Services / Sales Consultant (Mat Cover)

Brook Street; Gillingham; Hybrid; GBP 25,000; Full time

Job summary

An innovative firm is seeking a dedicated sales administrator to manage customer relationships and drive sales growth. This 9-month maternity cover role offers a hybrid working model, combining office presence with remote flexibility. You will engage with clients, process orders, and ensure accurate reporting while maintaining a positive work environment. If you are self-motivated, detail-oriented, and have a passion for customer service, this opportunity is perfect for you. Join a team that values excellence and innovation in delivering exceptional service to clients.

Qualifications

• Proven experience in sales administration and customer service via telephone.
• Strong organizational skills with attention to detail and relationship building.

Responsibilities

• Create and maintain strong relationships with assigned accounts.
• Achieve sales targets and process orders following quality control procedures.

Skills

Sales Administration

Customer Service

Communication Skills

Organizational Skills

Relationship Building

CRM Software Proficiency

Analytical Skills

Upselling Techniques

Cross-Selling Techniques

Tools

CRM Software

Job description

Up to £24280.00 per annum + Pro Rata 9 Month Mat Leave Contract

Join a dynamic and forward-thinking company that is committed to delivering exceptional service and innovative solutions to our clients.
9 month maternity cover working Monday to Friday 9am - 5.30pm with Hybrid working 3 days required in the office.

Responsibilities:

• Create and maintain strong relationships with assigned accounts, proactively engaging with customers to maximise sales and profit potential.
• Achieve objectives during customer calls by providing relevant offer/enquiry details.
• Make required outbound calls daily to build relationships with customers.
• Keep customer records up to date, detailing individual surgeries' buying procedures, contacts, expenditure, and other relevant information.
• Reactivate lost accounts and monitor customer spending to identify potential declines.
• Achieve a high level of accuracy on all orders, upselling and cross-selling to increase order size and value.
• Meet or exceed sales, gross profit, lost call, and territory growth targets as set by the Line Manager.
• Process orders and enquiries following quality control procedures, ensuring timely submission of quotations.
• Record and update the customer database with relevant information, ensuring all records are accessible and up to date.
• Ensure accurate and timely reporting of all activities.
• Maintain a positive work atmosphere by being receptive to new ideas and supporting team members.
• Communicate with customers in a professional manner, both written and verbal.
• Provide optimal customer cover during office hours and participate in staff meetings, training, exhibitions, and seminars as required.
• Assist other departments and be an enthusiastic team player.
• Participate in special projects and perform other duties as required.

Required Skills & Qualifications:

• Proven experience in sales administration and customer service, particularly via telephone.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with attention to detail.
• Ability to build and maintain relationships with clients.
• Proficient in using customer relationship management (CRM) software.
• Ability to work independently and as part of a team.
• Self-motivated with a results-driven approach.
• Experience in upselling and cross-selling techniques.
• Strong analytical skills to monitor customer spending and identify trends.

If you have a background in customer service please submit your CV for review today, this job is an immediate start for the right candidate.