Customer Services & Registration Operations Manager

Knowsley Council; Knowsley; Hybrid; GBP 51,000 - 53,000; Full time

Job summary

A prominent local authority in England seeks a Customer Services Operations Manager to enhance service delivery and uphold statutory compliance. The ideal candidate will be responsible for managing key services, fostering a customer-focused approach, and leading a high-performing team. Experience in overseeing statutory functions and improving service standards is essential. The role offers flexibility in working hours and promotes diversity within the workplace.

Qualifications

• Experience of overseeing statutory functions that comply with legal and regulatory requirements.
• Strong customer focus with a track record in delivering customer resolutions.
• Demonstrable experience in leading and developing high performing teams.

Responsibilities

• Plan, develop, deliver, and manage the statutory Registration Service and Customer Liaison functions.
• Contribute to the strategic direction of the service and manage stakeholder relationships.
• Ensure high standards of service delivery and foster a customer-focused culture.

Skills

Experience in overseeing statutory functions

Strong customer focus

Ability to lead and manage high performing teams

Experience of modernising services

Job description

A prominent local authority in England seeks a Customer Services Operations Manager to enhance service delivery and uphold statutory compliance. The ideal candidate will be responsible for managing key services, fostering a customer-focused approach, and leading a high-performing team. Experience in overseeing statutory functions and improving service standards is essential. The role offers flexibility in working hours and promotes diversity within the workplace.