Customer Services Assistant WeekendsBe

Sodexo; Gateshead; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Wellbeing support

Employee assistance programme

Exclusive discounts

Salary finance

Sodexo retirement plan

Career development

Cycle to work

Volunteering opportunities

Full training & uniform

Job summary

Sodexo is seeking a customer-facing receptionist for student accommodation, delivering warm reception to students, guests and staff. You will handle enquiries by phone, email and in person, manage post and access control, and support café operations while upholding high cleanliness, safety and service standards.

This role requires calm, professional handling of situations, strong organisational skills, and a friendly, inclusive attitude.

Qualifications

• Previous experience in a customer-facing role such as reception, hospitality, retail, accommodation, housing or facilities management.
• Excellent communication and customer service skills.
• Confident using Microsoft Office, email and digital systems.

Responsibilities

• Provide a warm, professional reception for students, guests, contractors and visitors.
• Manage resident enquiries via face-to-face interactions, email and telephone.
• Handle post, parcels, key cards and access control processes.
• Support on-site café operations and maintain cleanliness standards.
• Record maintenance requests and liaise with relevant teams to resolve issues.
• Conduct building, safety and communal area checks.
• Support student arrivals, departures, open days and accommodation viewings.
• Respond to welfare concerns, incidents and emergencies.
• Contribute to resident engagement activities and foster a welcoming community.

Skills

Customer service

Communication

Organisational skills

Problem solving

Tools

Microsoft Office

Email systems

Job description

difference, we'd love to hear from you.

What You'll Do:

Providing a warm, professional reception service for students, guests, contractors and visitors. Managing resident enquiries via face-to-face interactions, email and telephone. Handling post, parcels, key cards and access control processes. Supporting the day-to-day operation of the on-site café, serving customers and maintaining excellent cleanliness standards. Recording maintenance requests and liaising with relevant teams to ensure issues are resolved. Conducting building, safety and communal area checks. Supporting student arrivals, departures, open days and accommodation viewings. Responding appropriately to welfare concerns, incidents and emergencies. Contributing to resident engagement activities and helping create a welcoming student community.

What You Bring:

Previous experience in a customer-facing role such as reception, hospitality, retail, accommodation, housing or facilities management. Excellent communication and customer service skills. Confidence using Microsoft Office, email and digital systems. Strong organisational skills with the ability to prioritise multiple tasks. A calm, professional approach when dealing with challenging situations. A friendly, empathetic and inclusive attitude towards people from diverse backgrounds. Reliability and commitment to working the fixed weekend shift pattern.

Desirable Experience

Student accommodation, university, housing or residential services. Reception or front-of-house environments. Café, hospitality or food service experience. Facilities or accommodation management systems.

Being part of Sodexo isn't just about having a job-it's about building a career and making a real impact. In addition to competitive pay and a fantastic work-life balance, we offer:

• Wellbeing Support - Access to mental health and wellness platforms, plus a 24/7 virtual GP.
• Employee Assistance Programme - Confidential support for legal, financial, and personal matters.
• Exclusive Discounts - Save on retail, travel, dining, and more through the Sodexo Discounts Scheme.
• Financial Benefits - Salary Finance Platform to help with money management and savings.
• Retirement Planning - Membership in the Sodexo Retirement Plan.
• Career Development - Learning and training opportunities to help you grow.
• Cycle to Work Scheme - Save money and stay fit while commuting.
• Volunteering Opportunities - Give back to your community with our support.
• Full Training & Uniform Provided - We set you up for success from day one.