Community Library Assistant - Saturday

Cambridgeshire County Council; St. Neots; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Annual leave

Sick pay

Pension

Mileage

Wellbeing package

Bank holidays flexibly

Volunteer hours

Car Lease and Cycle to Work schemes

Job summary

Cambridgeshire County Council’s St Neots Library is recruiting a friendly, customer-focused individual for a Saturday post based in St Neots Library, 6 hours per week from 9:30am to 4:00pm with a half-hour lunch. The role involves handling enquiries, helping customers access online services, and promoting the Library offer in the community.

You will also support and deliver Library events, including rhyme time and story time, and work as part of a welcoming team, with training provided on

Qualifications

• Demonstrated customer service skills in any context.
• Ability to work with IT and library systems.
• Willingness to train on specific library systems.

Responsibilities

• Handle enquiries with a courteous, helpful manner.
• Support customers to access online services and library facilities.
• Promote the Library offer within the community.
• Support and deliver Library events such as rhyme time and story time.
• Work as part of a friendly team and contribute to project goals.

Skills

Customer service

Interpersonal skills

Teamwork

Communication

IT literacy

Tools

Library systems

IT basics

Job description

Do you have a knack for helping people, and a desire to work at the heart of the local community? We are looking for an enthusiastic and versatile person to join our friendly and hard-working team. St Neots Library is a busy and vibrant library serving a growing, and diverse, community. As well as catering for all ages with our selection of books, we organise regular activities and events, and work closely with schools and other local groups. This is a Saturday post based in St Neots Library for 6 hours per week. The hours are normally 9.30am to 4.00pm, including a half-hour unpaid lunch break. For more information, or to chat about this opportunity, please contact email [e-mail], This is primarily a customer facing role working in the library, dealing with enquiries, supporting customers to access online services and promoting the Library offer in the community. There are many opportunities to support and deliver Library events, including rhyme time and story time and although there is plenty of routine work, there are also many opportunities to be creative., Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.
Library experience is an advantage. However, we would love to hear from candidates who have demonstrated exceptional customer service skills in other contexts. Training will be given on specific library systems, but an ability to work with IT is essential. The successful candidate will be passionate about what public libraries can offer, and able to promote our services both within the library and in the wider community.,

• Demonstrate your understanding of delivering good customer service
• Interpersonal skills, including patience and listening skills with an ability to establish exactly what the customer requires
• A pleasant, helpful manner with customers of all ages and abilities
• A strong team player, able to work with colleagues on projects and contribute to team goals
• An ability to work under pressure and with limited supervision
• Flexibility and adaptability in all areas of work, including being able to respond to a change in hours or workplace location.
• Understanding of the principles of Equality and Diversity within the workplace
  Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.
• We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…
• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes