Library Support Worker

LONDON BOROUGH OF BRENT; City Of London; On-site; GBP 27,000 - 28,000; Part time

Benefits offered by this job

27 days annual leave

Bank holidays

Local Government Pension Scheme

Hybrid and flexible working options

Employee Assistance Programme

Cycle to Work

Learning and development opportunities

My Brent Rewards

Job summary

London Borough of Brent is seeking a Library Support Worker to help deliver frontline library services to customers of all ages. The role supports item borrowing, information signposting, and access to e-library services, with duties extending to outreach activities and maintaining safe, welcoming spaces.

Open seven days a week with a 10-hour post to be worked over the weekends, this permanent, part-time position offers London weighting and a comprehensive benefits package, including generous

Qualifications

• Aptitude for working in busy customer-facing environments and engaging with diverse service users.
• Experience of working in teams is essential and good people skills are required.
• Excellent communication skills (verbal and written) and confidence in interaction with the public.

Responsibilities

• Assist in delivering frontline library services.
• Welcoming customers, helping them find and borrow items, and signposting to information.
• Support access to e-Library services and assist in activities and outreach programs.
• Maintain safe, accessible library spaces and resources.

Skills

Customer service

Teamwork

Communication skills

Job description

Job Description

Salary range: £27,030 - £27,855 (pro rata) p.a. incl. London weighting

Contract: Permanent

Hours of work: Part Time 10 hours per week

Location: Brent Libraries

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up.

Brent's diversity is evident to all who visit our borough, and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.

Brent is one of the most diverse boroughs in the country, with communities, ideas and experiences from across the world helping to shape who we are. Working here means joining a council that is focused on fairness, open to new thinking and committed to improving life for local people.

Our values shape how we work and what people can expect from us. We collaborate proactively, lead inclusively, embrace change, are bold and curious, and celebrate and share our success. For people who care about public service and want their work to matter, Brent offers the chance to make a meaningful difference.

The council is pursuing a far-reaching transformation agenda that better meets the needs of our communities, so it is an exciting time to join us. We have just recently refurbished our Resident Hub and Wembley Library, and we have just reopened Kilburn Library, following £1m refurbishment. It is an exciting time to join our service, as we develop new offers in our newly refurbished buildings and spaces.

Brent Libraries deliver customer focused culture, learning and information services in one of the most diverse boroughs in London. All our libraries have self-service technology, a wide-ranging book stock, regular reading and learning activities and a year-round programme of tailored events. We also offer e-books, e-audio and online resources available 24/7. We also offer Home Library and Outreach service for who find it hard to get to the library.

The Post

The Library Support Worker post offers the opportunity to make a difference in Brent, providing frontline services to customers of all ages and backgrounds.

This role assists in the day-to-day frontline library service delivery, welcoming customers into the library, assisting them with finding and borrowing items, signposting to information, support for accessing e-Library services, support for activities and maintaining safe and accessible library spaces and resources. You will also assist in delivering a locality-based outreach programmed to promote the library beyond the current user groups.

Our libraries are open seven days a week. This position is for a 10-hour posts to be worked over weekends.

This is an exciting time to join the Council as we continue to modernise and develop our library estate and outreach services and ensure our Libraries, Cultural and Heritage offer exceed our residents' expectations.

The Person

We are looking for candidates with an aptitude for working in a busy customer facing environment and the ability to engage and communicate with a diverse range of service users.

Experience of working in teams is essential, along with the ability to demonstrate the good people skills necessary to provide a professional and proficient service.

You should have excellent communication skills (verbal and written) and be able to express yourself clearly and confidently.

Candidates should have enthusiasm for books and reading and a passion for supporting literacy and learning is also important.

Why join us?

We know people do their best work when they feel valued, supported and able to grow. At Brent, you will benefit from:

• 27 days' annual leave, rising with length of service, plus bank holidays
• Local Government Pension Scheme with generous employer contributions
• Hybrid and flexible working options available for most roles
• Supportive family-friendly policies, including carers' leave, paternity leave and compassionate leave for eligible employees
• Health and wellbeing support, including eye test support and a 24/7 Employee Assistance Programme
• Financial wellbeing support, including education sessions, childcare deposit loans and season ticket loans
• Travel support, including affordable parking nearby, a Cycle to Work scheme and onsite facilities
• Learning and development opportunities to support your career
• Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure and entertainment

To learn more about our staff benefits, visit Our offer to you.

Closing date: 4 November 2026 (23:59)