Customer Services Assistant

Morgan Hunt UK Ltd; Glasgow; On-site; GBP 17,000 - 22,000; Full time

Job summary

Morgan Hunt UK Ltd is currently recruiting a Customer Services Officer to join a housing organisation on a temporary basis until the end of March 2027. The role provides frontline support to tenants, residents and applicants, handling a range of repairs and maintenance enquiries.

You will manage high-volume interactions, log and triage repairs, arrange appointments with contractors, provide housing information and signposting, and escalate safeguarding or health & safety issues as required.

Qualifications

• Experience in customer service, ideally within housing association or local authority.
• Experience of repairs triage is advantageous.
• Excellent communication skills and IT proficiency.
• Strong attention to detail and ability to stay calm in challenging situations.

Responsibilities

• Handle high-volume telephone, email and face-to-face enquiries.
• Log and triage repairs, identifying emergency, urgent and routine issues.
• Arrange appointments and liaise with contractors and internal teams.
• Provide housing information, advice and signposting.
• Identify and escalate safeguarding, health & safety and emergency issues.
• Support reception and general administrative duties.

Skills

Customer service experience

Communication skills

IT skills

Administrative abilities

Job description

We are currently recruiting for a Customer Services Officer to join a housing organisation on a temporary basis until the end of March 2027.

The role will provide frontline support to tenants, residents and applicants, dealing with a range of repairs and maintenance enquiries.

Key responsibilities:

• Handling high-volume telephone, email and face-to-face enquiries.


• Logging and triaging repairs, identifying emergency, urgent and routine issues.


• Arranging appointments and liaising with contractors and internal teams.


• Providing housing information, advice and signposting.


• Identifying and escalating safeguarding, health & safety and emergency issues.


• Supporting reception and general administrative duties.

About you:

We are looking for someone with previous customer service experience, ideally within a housing association, local authority or similar environment. Experience of repairs triage would be advantageous.

You will need excellent communication skills, strong IT and administrative abilities, good attention to detail and the ability to remain calm and professional when dealing with challenging situations.