Housing Customer Service Officer

Reed Specialist Recruitment; Sherford; On-site; GBP 30,000 - 40,000; Full time

Job summary

Reed Specialist Recruitment is seeking a Housing Customer Service Officer to support sheltered housing across Brixton, Islington and Southwark. This front-facing role handles resident enquiries, administrative tasks and helps ensure schemes operate smoothly.

You must be able to travel between sites and work fully on-site. The position is a temporary contract with PAYE or umbrella rates, requiring good communication and IT skills.

Qualifications

• Experience in customer service, housing or sheltered housing.
• Strong communication and interpersonal skills.
• Good administrative and organisational abilities.
• Experience handling enquiries and resolving issues.
• Confident with IT systems and maintaining records.
• Ability to manage a varied workload independently.

Responsibilities

• Deliver excellent customer service and respond to resident enquiries.
• Provide cover across sheltered housing schemes as required.
• Log service requests and maintain records in housing systems.
• Process payments for facilities, parking, fobs and guest accommodation.
• Handle correspondence and resident communications.
• Carry out property and guest flat viewings when required.
• Manage keys and access fobs with accurate records.
• Support resident meetings, events and surveys.
• Undertake general administrative duties and filing.
• Collaborate with colleagues, contractors and external agencies.

Skills

Customer service

Housing

Communication

Administrative

IT systems

Safeguarding knowledge

Job description

Housing Customer Service Officer

Rate of pay: 22.07 PAYE or 28.78 Umbrella
Job Type: Temporary Contract
Location: Brixton, Islington & Southwark (flexibility to work across multiple sites required)
Working Pattern: Fully site-based (no hybrid working)

The Role

We are recruiting for a Customer Services Officer to support sheltered housing and schemes across Brixton, Islington and Southwark. This is a front-facing customer service role, providing support to residents, managing enquiries, handling administrative tasks, and helping ensure schemes operate efficiently.

The successful candidate must be able to travel between sites as required.

Key Responsibilities

• Deliver excellent customer service and respond to resident enquiries professionally and efficiently.
• Provide cover across sheltered housing schemes when required.
• Log service requests and maintain accurate records on housing management systems.
• Process payments for facilities, parking, fobs, and guest accommodation.
• Handle correspondence, complaints, and resident communications.
• Carry out property and guest flat viewings when required.
• Manage keys and access fobs, ensuring accurate records are maintained.
• Support resident meetings, events, surveys, and engagement activities.
• Undertake general administrative duties including filing, minute-taking, and maintaining records.
• Work closely with colleagues, contractors, and external agencies to ensure residents receive an excellent service.

Skills & Experience

• Previous experience in customer service, housing, sheltered housing, or a similar environment.
• Strong communication and interpersonal skills.
• Good administrative and organisational abilities.
• Experience handling enquiries and resolving customer issues.
• Confident using IT systems and maintaining accurate records.
• Ability to work independently and manage a varied workload.
• Understanding of safeguarding and health & safety principles would be advantageous.

Please note: This role is fully site-based and does not include welfare checks or the completion of support plans.