Garden Centre Customer Service Agent - Part-Time

HR Duo; Bagshot; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Free onsite parking

Staff discount 15% (20% after 5 years)

Training and development

Job summary

Longacres Garden Centre in Bagshot is seeking a friendly Assistant to join our Customer Service Desk on a part-time, Sundays-only basis. This role is customer-facing, handling enquiries, refunds, and in-store orders with a focus on a positive shopping experience.

You will support the Customer Service Desk Supervisor, liaise with customers by phone, process deliveries and tickets, and help with tills during busy periods. The position offers training, staff discounts, and free onsite parking.

Qualifications

• Experience in customer service or retail preferred.
• Strong communication and interpersonal skills.
• Ability to use computer systems and handle till processes.

Responsibilities

• Respond promptly and professionally to general customer enquiries within the store.
• Process refunds accurately via cash, card, and customer accounts.
• Handle and complete in-store customer orders efficiently.
• Ensure full compliance with GDPR and data protection regulations Schedule and coordinate local customer deliveries.
• Communicate and liaise effectively with customers via telephone.
• Complete and maintain delivery documentation for both in-store and online orders.
• Welcome, sign in, and manage all store visitors in accordance with company procedures.
• Make clear and concise in-store announcements as required.
• Provide support to the Customer Service Desk Supervisor with daily operations.
• Assist the tills department during busy periods or as needed.
• Aid in the creation of all shelf edge POS within the store.

Skills

Customer service

Brand knowledge

Problem solving

Can-do attitude

Computer literacy

Attention to detail

Job description

Longacres Garden Centre in Bagshot is seeking a friendly Assistant to join our Customer Service Desk on a part-time, Sundays-only basis. This role is customer-facing, handling enquiries, refunds, and in-store orders with a focus on a positive shopping experience.

You will support the Customer Service Desk Supervisor, liaise with customers by phone, process deliveries and tickets, and help with tills during busy periods. The position offers training, staff discounts, and free onsite parking.