Customer Services Apprentice

Government of The United Kingdom; Tees Valley; On-site; GBP 9,000 - 12,000; Full time

Benefits offered by this job

34 days annual leave

Hybrid working

Flexible hours

LGPS

Salary sacrifice schemes

Health & wellbeing platform

Staff networks

Job summary

Government of The United Kingdom is offering a Customer Services Level 2 Apprenticeship alongside day-to-day duties in a busy contact centre and reception at Kirkleatham Street and Seafield House in Redcar.

You will handle calls and face-to-face enquiries, attend Redcar and Cleveland College one day per fortnight, and build a portfolio of evidence for an end point assessment to showcase your knowledge.

Qualifications

• Must not have already achieved the same or similar qualification.
• Must not have worked in a customer facing or call centre environment for a significant period previously.

Responsibilities

• Handle calls from a wide range of people in a busy contact centre environment.
• Cover a busy reception desk, dealing with people face-to-face.
• Attend Redcar and Cleveland College one day per fortnight as part of the apprenticeship.
• Deliver customer service excellence to residents of Redcar and Cleveland.

Skills

Public customer service

Education

Customer Services Level 2 Qualification

Job description

On a daily basis you would be handling calls from a wide range of people in a busy contact centre environment. You will also be helping to cover a busy reception desk, dealing with people on a face-to-face basis, within Seafield House. Training will be provided to cover all requirements of the role., The apprenticeship you will work towards alongside your day-to-day duties will be a Customer Services Level 2 Qualification. You will attend Redcar and Cleveland College one day per fortnight. The qualification requires you to build up a portfolio of evidence which finishes with an end point assessment discussion to assess all of your knowledge.

If you enjoy dealing with the general public and can demonstrate some experience of this, either face to face or over the telephone, then we would be very excited to meet you., The service has a strong customer focus, embedded team working ethics and commitment in delivering customer service excellence to residents of Redcar and Cleveland.

Eligibility for the apprenticeship means you must not already have achieved the same or similar qualification and must not have worked in a customer facing or call centre environment for a significant period of time previously.

Your primary locations of work will be the Contact Centre, located in the Council Offices, and Seafield House, both of which are located on Kirkleatham Street in Redcar. Candidates will be required to work within service hours of 08:30am to 5pm Monday to Friday (excluding bank holidays).

This is a fixed-term contract for 15 months. National Minimum Wage for your age will apply after the first year.

We offer a range very attractive Employee Benefits and Rewards including

• Generous annual leave of up to 34 days per year
• Hybrid Working (where appropriate)
• Flexible working hours (where appropriate)
• Membership of the Local Government Pension Scheme
• Access to numerous other salary sacrifice schemes
• Access to our employee health and wellbeing platform, which includes an exciting range of staff benefits, including, spreading the cost of home and electronics, bike shop, car scheme, gym membership, lifestyle savings
• A range of Staff Network groups

For more details: https://www.redcar-cleveland.gov.uk/jobs-and-careers/benefits-and-rewards