Customer Services Agent

Breedon Group; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

Breedon Group is seeking a Customer Services Agent at their Leeds Concrete Plant. This role focuses on delivering excellent customer experiences and supporting the materials business through effective communication and organizational skills. You'll interact with customers, manage inquiries, and ensure timely delivery of products, all while being part of a dynamic team that values service and collaboration.

Benefits

Tailored, competitive salary

Company Pension Scheme

25 days annual leave plus bank holidays

Share Saver Scheme

Company Life Assurance Scheme

Access to employee discounts

Career progression opportunities

Qualifications

• Experience in customer service is highly valued.
• Strong relationship-building skills and attention to detail required.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Handle inbound customer enquiries and secure orders.
• Manage orders, distribution, and after-sales care.
• Coordinate delivery of products to customers.

Skills

Customer service experience

Excellent customer service skills

Ability to build rapport quickly

Good attention to detail

Efficient multi-tasker

Job description

Customer Services Agent

Application Deadline: 25 July 2025

Department: Customer Service and Distribution

Employment Type: Permanent - Full Time

Location: Leeds Concrete Plant

Description

About Breedon Group:
Breedon Group plc is a leading vertically-integrated construction materials group in Great Britain, Ireland, and the USA. We're dedicated to providing high-quality materials and services for the construction industry, with a commitment to safety, sustainability, and innovation. Joining Breedon means becoming part of a team that values excellence and is committed to making a positive impact.

Love customer service and working with people but looking for something a bit different? Or enjoy sales but looking for a bit more structure in your day? If so, we’d love to hear from you!

Based at our Leeds offices we’re recruiting for a Customer Services Agent to join our team, who cover the whole of the UK supplying a diverse customer base. Working for the largest independent construction materials business in the UK and Ireland, you won’t be restricted by lots of red tape; you will have the opportunity to engage with your customers, truly getting to know them.

Key Responsibilities

As a Customer Services Agent, you’ll be a key member of our Commercial team, delivering an excellent customer experience and providing essential support to our core materials business.

Your responsibilities will include dealing with inbound customer enquiries, pricing, following up, and securing orders.

Using your strong organisational skills, you’ll track orders and keep key stakeholders up to date — ensuring a smooth delivery process directly to our customers’ doors.

You’ll be accountable for delivering excellence in our customer experience — from pricing and technical guidance to ensuring the correct product is supplied, processed, and delivered. This includes managing orders, distribution, and after-sales care, while minimising customer queries and complaints.

Working closely with our customers, operations, and transport teams by phone and email, you’ll coordinate delivery of our market-leading self-binding gravels and decorative aggregate products and RMX concrete. Your aim will be to provide a smooth, reliable service that upholds our promises while optimising commercial performance.

Skills, Knowledge and Expertise

• Customer service experience
• Excellent customer service skills
• The ability to build rapport quickly
• Good attention to detail
• Efficient multi-tasker

If you have existing experience or knowledge of the building products industry, that’s a great advantage — but it’s by no means essential. At Breedon, we’re passionate about delivering outstanding customer service and making a real difference for our customers. Our customers appreciate that we’re there to answer their calls, understand their needs, and follow through with delivery. You’ll be a great fit for this role if you enjoy building relationships and bring a healthy sense of humour alongside your professionalism.

Benefits

• A tailored, competitive salary
• Company Pension Scheme
• 25 days annual leave, plus bank holidays on top
• Share Saver Scheme
• Company Life Assurance Scheme
• Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands
• Broad learning opportunities and career progression pathways

Diversity Statement:

At Breedon Group, we are committed to fostering an inclusive workplace where diversity is valued. We believe in equality of opportunity for all and encourage applications from a diverse range of candidates.

Join Us:
If you're looking for a role that challenges you, offers progression, and contributes to building better futures, we'd love to hear from you. This position is an opportunity to grow your career within a supportive and dynamic environment at Breedon Group.

Application Process:
Ready to make a meaningful difference? Apply now by submitting your CV and cover letter. We look forward to considering your application and potentially welcoming you to our team.

Breedon is an equal opportunity employer committed to building an inclusive and diverse workforce.