Customer Service Agent | Remote | The Flex | London-Based

HipHopTune Media; London; Remote; GBP 25,000 - 35,000; Full time

Job summary

HipHopTune Media is seeking a Customer Service Agent to provide outstanding support in a fully remote role, ideal for those with experience in customer service or hospitality. The role involves acting as the primary contact for guests, ensuring their needs are met throughout their stay.

Benefits

Competitive salary and benefits package

Opportunities for career growth

Training and professional development programs

Discounts on Flex Living properties

Qualifications

• Proven experience in customer service or hospitality is essential.
• Strong verbal and written English communication skills required.
• Ability to work independently and collaboratively in fast-paced environments.

Responsibilities

• Act as the first point of contact for guests, addressing inquiries.
• Handle guest complaints and issues promptly, providing solutions.
• Maintain accurate records of guest interactions in the CRM system.

Skills

Problem Solving

Communication

Customer Service

Tools

CRM Software

Microsoft Office

Google Workspace

Job description

Customer Service Agent | Remote | The Flex | London-Based

The Flex, a dynamic and growing organisation, is hiring a Customer Service Agent to deliver outstanding support in a fully remote role. Based in London, this position is ideal for candidates with proven experience in customer service, hospitality, or a similar client-facing environment.

The ideal candidate will demonstrate exceptional verbal and written communication skills in English, with additional languages considered a valuable asset. Strong problem-solving abilities, a positive attitude, and the ability to remain calm under pressure are essential for success in this role.

This is a fantastic opportunity to join a forward-thinking company that values customer care, responsiveness, and continuous improvement.

About Flex Living

Flex Living is a leading provider of flexible accommodation solutions, offering seamless and personalized experiences for modern renters. We aim to redefine the way people find, rent, and enjoy their living spaces with simplicity and comfort at the core.

Position: Customer Service Agent

Job Type: Full Time

Location: Remote, London

About the Role:

We are seeking a proactive and customer-focused Guest Service Agent to join our dynamic team. The ideal candidate will serve as the primary point of contact for our guests, ensuring their needs are met from check-in to check-out. This role requires exceptional communication skills, problem-solving abilities, and a passion for delivering outstanding service.

Main Duties

• Guest Interaction: Act as the first point of contact for guests, addressing inquiries via email, phone, and in-person with professionalism and warmth.
• Reservations Management: Assist guests with bookings, modifications, cancellations, and special requests, ensuring accuracy and satisfaction.
• Problem Resolution: Handle guest complaints and issues promptly, providing solutions that align with company policies and enhance the guest experience.
• Check-In & Check-Out: Coordinate smooth check-ins and check-outs, including key handovers and property orientations.
• Knowledge Sharing: Provide guests with local information, recommendations, and support to make their stay enjoyable.
• Record Keeping: Maintain accurate records of guest interactions, feedback, and requests in the company’s CRM system.
• Collaboration: Work closely with housekeeping, maintenance, and other teams to address guest needs and ensure operational excellence.
• Flex Living Ambassador: Uphold the brand’s values by delivering a seamless and personalized experience for all guests.

Requirements

• Proven experience in customer service, hospitality, or a similar role.
• Exceptional verbal and written communication skills in English (additional languages are a plus).
• Strong problem-solving skills with a calm and positive demeanor.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with CRM software and basic office tools (e.g., Microsoft Office, Google Workspace).
• Flexibility to work shifts, weekends, and holidays as required.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career growth within a fast-evolving company.
• Training and professional development programs.
• A positive and collaborative work environment.
• Discounts on Flex Living properties for personal use.