Customer Service Agent

Marston Holdings Limited; Oldham; On-site; GBP 22,000 - 28,000; Full time

Job summary

Marston Holdings Limited is seeking a full-time Customer Service Agent for a 3-month fixed-term role in Oldham. This position is crucial in our contact centre for assisting customers with payment processing and query resolution. Candidates should possess strong communication skills, experience in handling difficult situations, and familiarity with Microsoft Office. Join us for a balanced work-life experience with additional perks.

Benefits

Great work-life balance

Enhanced Maternity and Paternity Package

Discounts on shopping, travel, socialising, and wellbeing

Qualifications

• Experience handling and resolving difficult situations.
• Good understanding and use of Microsoft Office applications.
• Excellent phone manner.

Responsibilities

• Engage with customers through inbound calls.
• Process payments and resolve queries.
• Process applications.

Skills

Effective communication

Organisational skills

Time management

Tools

Microsoft Office

Job description

Marston Holdings Limited has an exciting opportunity for a Customer Service Agent to join their team on a 3-month fixed-term basis.

This is a full-time role, 37.5 hours per week, based in our Oldham office.

As a Customer Service Agent with Marston Holdings Ltd, you will play a pivotal role in our contact centre, engaging with customers and helping them find solutions, whether processing payments or resolving queries. This role involves taking inbound calls, processing applications, and answering queries.

Person Specification

• Experience handling and resolving difficult situations
• Effective communication and organisational skills
• Good understanding and use of Microsoft Office applications
• Excellent phone manner
• Strong time management skills
• Comfortable working alone as well as part of a team

What's in it for you?

• Hours: Great work-life balance
• Monday to Friday, shifts between 8am - 8pm
• Full-time and part-time hours available
• Enhanced Maternity and Paternity Package (subject to eligibility)
• Staff benefits, including discounts on shopping, travel, socialising, and wellbeing

If this sounds like the job for you, please apply.

Marston Holdings Limited - MHL is the UK's largest judicial services company and pioneers in clean air technology, supporting local and central government, utilities, and the private sector with market-leading, technology-enabled solutions from design to recovery.

We are an equal opportunity employer, considering all qualified applicants regardless of gender, ethnicity, religion, age, sexual orientation, disability, or other protected characteristics. We recruit based on merit and passion, committed to an inclusive environment for all.

New starters will be subject to DBS clearance, and postholders should update the company if their circumstances change.

INDLP