Customer Service Agent

Marston Holdings; Warrington; On-site; GBP 28,000; Part time

Job summary

A leading company in the public sector is looking for a Customer Service Agent to join their team in Warrington. The successful candidate will engage in inbound and outbound communications, ensuring high-quality customer interactions and support. This part-time role offers competitive pay, extensive benefits, and the chance to work within a professional environment focused on customer satisfaction and operational excellence.

Benefits

Competitive annual leave entitlement

Enhanced Maternity & Paternity package

Access to Employee Assistance Programme

Employee perks and discounts

Pension scheme

Death in Service Benefit

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail and decision-making ability.
• Confidence in handling sensitive customer interactions.

Responsibilities

• Communicating with customers through various channels.
• Reviewing camera footage to assess contraventions.
• Accurately recording call details using internal systems.

Skills

Attention to detail

Communication skills

Decision-making

Empathy

Job description

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This range is provided by Marston Holdings. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Location: Warrington

Part Time: 40 hours per week

Salary: £27,009.96

Join a professional and customer-focused team where your attention to detail and communication skills make a real difference.

Due to continued growth, we are looking for a Customer Service Agent who will play a key role in supporting our customers through both inbound and outbound communication—whether it's over the phone, via email, or in writing.

What you’ll be doing:

• Communicating with customers through written, electronic, and verbal channels.
• Reviewing ANPR camera footage and determining whether a contravention has occurred.
• Accurately recording call details and outcomes using our internal systems.
• Understanding customer needs and either resolving their enquiries or signposting them to the right team.
• Handling and resolving complaints where possible, or escalating as necessary.
• Maintaining professional standards and adhering to internal policies and industry regulations.
• Ensuring data protection and customer confidentiality at all times.
• Liaising with other departments and relevant external bodies to support case resolution.
• Continuously developing your skills and knowledge to stay current and effective in your role.
  
  

What we’re looking for:

• Excellent written and verbal communication skills.
• Strong attention to detail and decision-making ability.
• Confidence in handling sensitive customer interactions with empathy and professionalism.
• A good understanding (or willingness to learn) regulatory frameworks such as PCI 3.0, ISO27001, and FCA Consumer Credit Sourcebook.
• A collaborative approach to work with both internal teams and external stakeholders.
  
  

What’s in it for you?

• Leave Benefits:Competitive annual leave entitlement
• Family Friendly Benefits:enhanced Maternity & Paternity package(subject to eligibility criteria)
• Health and Wellbeing:full access to ourEmployee Assistance Programme,Wellbeing HubandGym Discountsbecauseyour health and wellbeing is important to us
• Employee Perks:enjoy online and instore discounts and perksfrom your favourite retail shops, travel and social places
• Reward and Recognition:your efforts won't go unnoticed
• Green Travel:Cycle to WorkandGreen Car Salary Sacrifice Schemesare available (subject to eligibility)because the environment matters to us
• Company Pension Schemewe'll help yousave for your future
• Death in Service Benefit:providingpeace of mind
  
  

Interested?

Apply online today and a member of the team will be in touch soon!

A Bit About Us

Marston Holdings Ltd are formed of nine brand entities, each with specialist skills and knowledge that together provide services tosupport the government, utilities and private sectors through the delivery of market leading integrated technology-enabled solutions, from design and implementation to management and recovery.

If successful you will be joining our Transportation team who operate under our NSL brand as part of Marston Holdings Ltd. We are not just the “parking people”; we are so much more than that. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. This includes comprehensive parking and street management solutions that contribute to creating a great place to work and live.

You will probably know us best as the friendly faces you see around your local neighbourhoods and high streets keeping your streets safe and accessible.

New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.

We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

INDLP

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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