Customer Services Agent

Allstaff Team; Inchinnan; On-site; GBP 12,398 - 16,531; Part time

Job summary

Allstaff Office Division is seeking a part-time Customer Services Agent in Renfrew. The role runs Wednesday, Thursday and Friday from 08:30 to 17:00, totaling 24 hours per week.

You will be the first point of contact for customers, handling calls, updating records and resolving queries. The ideal candidate has at least 12 months in customer service, strong listening and communication skills, and proficiency with MS Outlook.

Qualifications

• Experience in a customer service environment.
• Minimum 12 months in customer service.
• Excellent communication skills and attention to detail.
• Flexible to work part-time and cover holidays when needed.

Responsibilities

• Handle incoming/outgoing calls with a professional manner.
• Collect and update customer and order details accurately.
• Provide accurate information to customer queries.
• Resolve customer complaints effectively.
• Perform various administrative tasks as required.
• Build product knowledge to assist with queries and orders.
• Serve customers in a friendly, professional way.
• Update customer accounts with transactions and orders.

Skills

Excellent listening and communication

Attention to detail

Customer-focused approach

Independent and team player

MS Outlook & email skills

12+ months customer service experience

Tools

Microsoft Outlook

Job description

Allstaff Office Division are delighted to bring to the market the role of Customer Services Agent (Part-Time). Our client based in Renfrew, pride themselves in their excellent customer service and are now seeking an additional member for their team.

This role is based within our Customer Services department and offers the following working pattern: Wednesday, Thursday & Friday, 08:30am – 5:00pm (30-minute lunch break), 24 hours per week.

Customer Services Duties

Our Customer Services Agents are a key point of contact for our customers. Core duties include:

• Manage incoming and outgoing calls with a professional telephone manner
• Collect, record, and maintain accurate customer and order details
• Provide accurate and valid information in response to all customer queries
• Manage and resolve customer complaints
• Undertake a variety of administrative tasks
• Develop stock and product knowledge to assist with customer queries and order processing
• Serve customers in a friendly and professional manner with a strong customer service focus
• Update customer accounts with accurate transaction and order details

Candidate Requirements

The successful candidate will ideally have experience in a customer service environment and will possess:

• Excellent listening and communication skills
• Strong attention to detail
• A customer-focused approach
• Confidence working independently and as part of a supportive team
• Essential Microsoft Outlook and email skills
• Previous customer service experience of at least 12 months

This is a part-time permanent position. Flexibility in working hours to meet customer demand, along with the ability to work additional hours occasionally to cover team holidays, is essential.