Administrator / Operations Agent (38)

Allscreens Nationwide Ltd; Inverness; On-site; GBP 26,000 - 31,000; Full time

Job summary

GR Employment Ltd is recruiting an Operations Agent for a site in Inverness, Henderson Road area. You will handle admin duties, front-line queries, and reception responsibilities while supporting the wider ops team.

The role requires strong customer focus, attention to detail, and good MS Office skills. Shift is Mon-Fri 10:30–19:00 with premium rates for after-hours and weekend hours.

Qualifications

• Experience in administration and customer service roles.
• Proficient with Microsoft Office suite and daily tasks.
• Strong attention to detail and ability to handle multiple tasks.

Responsibilities

• Providing administrative support using Microsoft Office applications.
• Using Microsoft Excel, Outlook, and Teams as part of daily tasks.
• Carrying out reception and customer-facing duties.
• Assisting with light warehouse tasks as required.
• Supporting the wider operations team to ensure the smooth running of the site.
• Statutory holiday entitlement, pro rata.
• Ongoing support from your dedicated consultant.

Skills

Customer service

Reception duties

Attention to detail

Microsoft Office proficiency

Tools

Microsoft Office

Excel

Outlook

Teams

Job description

GR Employment Ltd is currently recruiting for an Operations Agent on behalf of one of our valued customers based at their Inverness, Henderson Road area.

As an Operations Agent, you will play a key role in ensuring that day-to-day customer activities within the Service Centre are completed to the highest standards. You’ll provide excellent customer service to both internal and external customers and will often act as the first point of contact for frontline queries.

This is a varied and fast-paced role requiring attention to detail, problem-solving skills, and a strong customer focus. At times, you will also act as the Service Centre Receptionist, welcoming and assisting visitors in a professional and friendly manner.

Shift Available:

Monday to Friday: 10:30 to 19:00

Hourly Rate: £13.55 per hour

Shift Premium: Extra £2.80 per hour after 7.00 pm

Saturday Premium: Extra £1.22 per hour

Sunday Premium: Extra £2.27 per hour

Job responsibilities:

Providing administrative support using Microsoft Office applications

Using Microsoft Excel, Outlook, and Teams as part of daily tasks

Carrying out reception and customer-facing duties

Assisting with light warehouse tasks as required

Supporting the wider operations team to ensure the smooth running of the site

Statutory holiday entitlement, pro rata

Ongoing support from your dedicated consultant