Administrator / Operations Agent (38)

Artemis Clarke Ltd; Inverness; On-site; GBP 24,000 - 28,000; Full time

Job summary

GR Employment is seeking an Operations Agent on behalf of a client site in Inverness. This temporary-to-permanent role places you as the first point of contact for customer queries, delivering exceptional service to internal and external stakeholders.

You will welcome visitors as the Service Centre Receptionist, provide administrative support using Microsoft Office, and assist the wider operations team to maintain smooth site operations.

Qualifications

• Excellent written and verbal communication skills.
• Strong interpersonal abilities.
• Ability to work in a fast-paced, varied environment.

Responsibilities

• Deliver high-quality customer service as the primary contact for frontline queries.
• Act as Service Centre Receptionist, welcoming visitors professionally.
• Provide administrative support using Microsoft Office applications.
• Carry out light warehouse tasks as required.
• Support the wider operations team to maintain smooth site operations.
• Use Microsoft Excel, Outlook, and Teams for daily tasks.

Skills

Excellent communication

Interpersonal skills

Fast-paced work environment

Tools

Microsoft Excel

Outlook

Microsoft Teams

Job description

About the Role

GR Employment is recruiting for an Operations Agent role at a client site in Inverness. This position offers a temporary to permanent pathway within a dynamic service centre environment. You will be the first point of contact for customer queries, providing exceptional service to both internal and external stakeholders.

Key Responsibilities

• Deliver high-quality customer service as the primary contact for frontline queries
• Act as Service Centre Receptionist, welcoming visitors professionally
• Provide administrative support using Microsoft Office applications
• Carry out light warehouse tasks as required
• Support the wider operations team to maintain smooth site operations
• Use Microsoft Excel, Outlook, and Teams for daily tasks

What We're Looking For

• Excellent written and verbal communication skills
• Strong interpersonal abilities
• Good working knowledge of Microsoft Excel, Outlook, and Teams
• Ability to work in a fast-paced, varied environment
• Willingness to undergo security screening including a 5-year history check and UK criminal record check

Shift

• Monday - Friday: 10:30 to 19:00, 30‑minutes unpaid break
• Shift premium: extra £2.80 per hour after 7:00pm
• Saturday premium: extra £1.22 per hour; Sunday premium: extra £2.27 per hour