Customer Services Advisor

Edenred Italia S.r.l.; Swindon; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor for a fixed-term contract. This role offers the chance to deliver exceptional support to customers, engaging with them through various channels. You'll be part of a dynamic team, where your contributions will directly impact customer satisfaction and service quality. With a focus on meritocracy and inclusion, the company provides a supportive environment that encourages growth and development. If you're passionate about customer care and eager to make a difference, this opportunity is perfect for you!

Benefits

Flexible Working Options

Full Training and Onboarding

Supportive Team Environment

Qualifications

• Experience in customer service roles, ideally in call centers or office settings.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Act as the first point of contact for customer inquiries across multiple channels.
• Provide accurate information and resolve customer issues efficiently.

Skills

Customer Service Experience

Communication Skills

Problem-Solving Skills

Technology Proficiency

Tools

Customer Management Systems

Job description

Customer Services Advisor page is loaded

Customer Services Advisor

Apply locations United Kingdom - Swindon
time type Full time
posted on Posted 3 Days Ago
job requisition id JR015727

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.

Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

Job Title: Customer Service Advisor (Fixed-Term Contract – 5 Months)
Location: Swindon (Hybrid)
Contract Type: Fixed-Term (5 Months)

Start Date: ASAP

Join Edenred – Where Innovation Meets Customer Care

At Edenred, we connect, engage, and empower people every day. We’re the global leader in payment solutions for the working world, serving millions of users and thousands of companies. Currently, we’re seeking Customer Service Advisor to join our team on a 5-month fixed-term contract.

What You’ll Be Doing:

As a Customer Service Advisor, you’ll be the first point of contact for our customers, delivering exceptional support across multiple channels (phone, email). You’ll handle inquiries efficiently, resolve issues, and provide product knowledge to ensure a positive experience.

Key Responsibilities:

1. Respond to customer queries in a professional and timely manner
2. Provide accurate information about Edenred products and services
3. Resolve issues and escalate when necessary
4. Maintain up-to-date records using internal systems
5. Collaborate with internal teams to support customer needs

What We’re Looking For:

1. Previous experience in a customer service role (call centre or office-based ideal)
2. Excellent communication and problem-solving skills
3. Comfortable working in a fast-paced, team-oriented environment
4. Confident using technology and customer management systems
5. Positive attitude and customer-first mindset

What We Offer:

1. A supportive, inclusive team environment
2. Full training and onboarding
3. Flexible/hybrid working options (if applicable)
4. Opportunity to gain experience with a global leader in employee benefits and payment solutions

Ready to Join Us?

If you’re passionate about delivering top-tier customer support and want to be part of a dynamic company making a difference, we’d love to hear from you.

Apply now and help us shape the future of work, one conversation at a time.