Customer Services Advisor

St Helier; Saint Helier; Remote; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Cash Health Plan

Pension plan

25 days holidays

Job summary

Parish of St Helier is seeking a friendly, organised Customer Services Advisor to join the front-of-house team at Town Hall. You will assist parishioners and visitors, handling enquiries in person, by phone and by email, and process payments for licences and documents with a proactive, customer-focused approach.

Flexibility for full-time or part-time hours and a supportive team committed to high service standards and continuous improvement in public service delivery.

Qualifications

• Five GCSEs including Maths and English, or equivalent.
• Proven experience in customer-focused environments.
• Strong communication and IT skills.

Responsibilities

• Be the first contact point for public enquiries in person, by phone or email.
• Process payments and issue licences, permits and parish documents.
• Provide accurate information and guidance on parish services.
• Maintain a professional, courteous approach at all times.
• Support Parish Assembly meetings and events, sometimes outside normal hours.

Skills

Communication skills

Interpersonal skills

Customer care

Attention to detail

Customer focus

Education

GCSEs including Maths & English

Tools

Microsoft Office

Job description

Customer Services Advisor

Application Deadline: 15 November 2026

Department: Customer Services

Employment Type: Full Time

Location: Town Hall

Reporting To: Customer Services Manager

Compensation: £35,630.91 / year

Description

Are you friendly, organised, and passionate about helping people?

The Parish of St Helier is looking for a dedicated Customer Services Advisor to join our front-of-house team, providing a welcoming and efficient service to parishioners and visitors.

As the first point of contact for the community, the Customer Services Advisor will deliver a welcoming, professional and responsive service, giving assistance to customers with enquiries in person, by telephone and via email.

We are seeking a proactive and customer-focused individual who will help drive parish-wide objectives by championing excellent service standards, supporting health and safety initiatives, and contributing to a positive and supportive working environment that encourages teamwork, engagement and continuous improvement.

Applications for both full and part-time hours for this position will be considered

Key Responsibilities

As a Customer Services Advisor, your role will include:

Key Responsibilities

• Act as the first point of contact for all public enquiries, in person, by phone, and via email


• Process payments and issue licences, permits, and other parish documentation


• Provide accurate information and guidance on parish services and procedures


• Maintain a professional and courteous approach at all times


• Support the smooth running of Parish Assembly meetings and other events, which may occasionally require attendance outside normal working hours

Parish-wide responsibilities

• Participate in the development of health and safety plans


• Champion the objective ‘to meet our customers’ needs and expectations’ across all Parish activities


• Engendering a reciprocal positive, supportive culture, where staff and stakeholders are engaged

Skills, Knowledge and Expertise

Education, Training and Qualifications

• Good general education with a minimum of five GCSEs or the equivalent including Maths, English and preferably one other relevant language

Skills and Knowledge

• Possess a qualification, or a strong understanding of Microsoft Office Packages


• Previous experience of working within a customer focused environment


• Excellent written and oral communication skills


• Excellent customer care skills

Experience

• A good general knowledge of the workings of the Parish of St Helier (desirable)


• An administration background is essential

Abilities

• Excellent communication and interpersonal skills


• A strong sense of customer care and attention to detail


• Comfortable handling payments and working with administrative systems


• Able to work well as part of a team in a busy environment


• Flexible and willing to support parish events when needed

Benefits

Discounts

At the Parish of St Helier, you will be eligible for our comprehensive Cash Health Plan from the date you successfully complete your probation period. Enjoy a range of health and wellness benefits, including:

• GP consultations: £75


• Dental care: £75


• Optical services: £75


• Dental accident cover: £300


• Physiotherapy, acupuncture, or chiropractic treatments: £200


• Diagnostic tests & scans: £300


• Health assessments: £100

Additionally, you’ll receive exclusive discounts on gym memberships, spa services, swimming pools, cinema tickets, and more.

Pension

When you're a contracted hours employee, you're automatically part of the Public Employees Pension Fund. Here's the exciting part: we match your 6.77% employee pension contribution with an incredible 13.8% from the Parish. It's a powerful boost to your financial future.

Learning and Development

We provide access to an extensive accredited eLearning package as well as opportunities to study for role-specific qualifications through our HR department.

Holidays

25 days holiday per annum (*plus bank holidays), increasing with service.