Parish Front Desk Customer Advisor

St Helier; Saint Helier; Remote; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Cash Health Plan

Pension plan

25 days holidays

Job summary

Parish of St Helier is seeking a friendly, organised Customer Services Advisor to join the front-of-house team at Town Hall. You will assist parishioners and visitors, handling enquiries in person, by phone and by email, and process payments for licences and documents with a proactive, customer-focused approach.

Flexibility for full-time or part-time hours and a supportive team committed to high service standards and continuous improvement in public service delivery.

Qualifications

• Five GCSEs including Maths and English, or equivalent.
• Proven experience in customer-focused environments.
• Strong communication and IT skills.

Responsibilities

• Be the first contact point for public enquiries in person, by phone or email.
• Process payments and issue licences, permits and parish documents.
• Provide accurate information and guidance on parish services.
• Maintain a professional, courteous approach at all times.
• Support Parish Assembly meetings and events, sometimes outside normal hours.

Skills

Communication skills

Interpersonal skills

Customer care

Attention to detail

Customer focus

Education

GCSEs including Maths & English

Tools

Microsoft Office

Job description

Parish of St Helier is seeking a friendly, organised Customer Services Advisor to join the front-of-house team at Town Hall. You will assist parishioners and visitors, handling enquiries in person, by phone and by email, and process payments for licences and documents with a proactive, customer-focused approach.

Flexibility for full-time or part-time hours and a supportive team committed to high service standards and continuous improvement in public service delivery.