Customer Services Advisor

Shoe Zone; Leicester; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Pension

Staff discount 25%

Birthday holiday

Wellbeing support

Free on-site parking

Free on-site gym

Job summary

Shoe Zone is seeking a Customer Services Advisor to join our team at the Head Office in Leicester. The role is part time (22.5 hours) on a permanent basis with a salary starting at £16,602.44 and overtime to cover peak periods.

You’ll handle online and store customer enquiries, demonstrate a friendly, confident telephone manner and use Microsoft Office in daily tasks. Prior customer service or retail experience is desirable.

Qualifications

• GCSE Maths and English at grade C/4 or above.
• Strong verbal and written communication skills.
• Experience in customer service/retail is desirable.

Responsibilities

• Resolve email and live chat enquiries.
• Answer customer telephone calls.
• Respond to social media queries and liaise with couriers to resolve delivery enquiries.

Skills

Customer service

Communication

Education

GCSE Maths & English (minimum)

Tools

Microsoft Office

Job description

Working within our fast paced and hardworking Customer Services Team, you will handle all day-to-day enquiries from our online customers and stores assistance to ensure the best possible outcomes and see each query through to its conclusion.

Responsibilities

• Resolving email and live chat enquiries
• Answering customer telephone calls
• Responding with customer queries on social media liaising with couriers to resolve delivery enquiries

A fantastic opportunity has arisen for a Customer Service Advisor who is friendly, enthusiastic and committed to delivering exceptional customer service. You will have excellent verbal and written communication skills and a cheerful and confident manner. Your telephone manner will be positive, professional and calm. Ideally, you'll have a GCSE Level 4/Grade C or above in Maths and English and you will need to know your way around Microsoft Office. Previous Customer Service and/or retail experience is desirable.

Shoe Zone has an opportunity for a Customer Services Advisor to join our customer services team based at our Head Office in Leicester. You will join us on a part time (22.5 hours), permanent basis and in return, you will receive a competitive salary starting at a minimum of £16,602.44. Overtime will also be available to cover holiday, sickness and peak periods within the team.

Us

We are a town centre, retail park and digital footwear retailer, offering low price and high-quality footwear for the whole family, with free next day delivery on all orders, seven days a week. We operate from 270 stores and have approximately 2,100 employees across the UK.

Our store portfolio consists of 61 town centre stores, which stock the core shoezone product range and 162 hybrid town centre stores and 45 larger retail park stores which also stock additional brands such as Skechers, Hush Puppies and Kickers.

shoezone.com, which stocks online exclusive footwear, combined with our store network and marketplaces, ensures a full multi-channel offering for great customer service.

During an average year we sell 14.5 million pairs of shoes per annum at an average retail price of £13.

Customer Service Opening Hours

Our team work on a 4-week rolling rota with various shift patterns to cover the opening hours. On occasion the rota may change due to holiday, sickness, peak periods ect so flexibility across weekends and weekdays would be required for the position.

• Monday - Thursday 8am-8pm
• Friday 8am - 6pm
• Weekends and Bank Holidays 9am - 5pm

This position will be required to work both weekends and weekdays.

You, Profit Share Scheme

• Pension
• 25% Staff Discount
• Birthday Holiday
• Wellbeing Support
• Free on-site parking at city centre Head Office
• Free on-site gym