Part-Time Customer Services Advisor – Grow with Us

Shoezone Retail Limited; East Midlands; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Profit Share Scheme

Pension

25% Staff Discount

Birthday Holiday

Wellbeing Support

Free on-site parking at city centre HE

Free on-site gym

Opportunities for progression

Job summary

Shoe Zone is seeking a Customer Services Advisor to join our team at the Head Office in Leicester. The role is part-time (22.5 hours), permanent, with a competitive salary starting at £16,602.44. Overtime is available to cover holiday, sickness and peak periods within the team.

You will support online and store customer requests with friendly, proactive service, working during opening hours and weekends as required.

Qualifications

• GCSE Level 4/Grade C or above in Maths and English.
• Excellent verbal and written communication skills.
• Previous customer service and/or retail experience is desirable.

Responsibilities

• Resolving email and live chat enquiries.
• Answering customer telephone calls.
• Responding to customer queries on social media and liaising with couriers to resolve delivery enquiries.

Skills

Verbal communication

Written communication

Microsoft Office

Customer service experience

Education

GCSE Maths & English (C or above)

Tools

Microsoft Office

Job description

Shoe Zone is seeking a Customer Services Advisor to join our team at the Head Office in Leicester. The role is part-time (22.5 hours), permanent, with a competitive salary starting at £16,602.44. Overtime is available to cover holiday, sickness and peak periods within the team.

You will support online and store customer requests with friendly, proactive service, working during opening hours and weekends as required.