Customer Services Advisor

Shoezone Retail Limited; East Midlands; Vor Ort; GBP 15.000 - 18.000; Teilzeit

Benefits dieser Stelle

Profit Share Scheme

Pension

25% Staff Discount

Birthday Holiday

Wellbeing Support

Free on-site parking at city centre HE

Free on-site gym

Opportunities for progression

Zusammenfassung

Shoe Zone is seeking a Customer Services Advisor to join our team at the Head Office in Leicester. The role is part-time (22.5 hours), permanent, with a competitive salary starting at £16,602.44. Overtime is available to cover holiday, sickness and peak periods within the team.

You will support online and store customer requests with friendly, proactive service, working during opening hours and weekends as required.

Qualifikationen

• GCSE Level 4/Grade C or above in Maths and English.
• Excellent verbal and written communication skills.
• Previous customer service and/or retail experience is desirable.

Aufgaben

• Resolving email and live chat enquiries.
• Answering customer telephone calls.
• Responding to customer queries on social media and liaising with couriers to resolve delivery enquiries.

Kenntnisse

Verbal communication

Written communication

Microsoft Office

Customer service experience

Ausbildung

GCSE Maths & English (C or above)

Tools

Microsoft Office

Jobbeschreibung

Shoe Zone has an opportunity for a Customer Services Advisor to join our customer services team based at our Head Office in Leicester. You will join us on a part time (22.5 hours), permanent basis and in return, you will receive a competitive salary starting at a minimum of £16,602.44. Overtime will also be available to cover holiday, sickness and peak periods within the team.

Us

We are a town centre, retail park and digital footwear retailer, offering low price and high-quality footwear for the whole family, with free next day delivery on all orders, seven days a week. We operate from 270 stores and have approximately 2,100 employees across the UK.

During an average year we sell 14.5 million pairs of shoes per annum at an average retail price of £13.

Customer Service Opening Hours

Our Opening Hours Are

• Monday - Thursday 8am-8pm
• Friday 8am - 6pm
• Weekends and Bank Holidays 9am - 5pm

This position will be required to work both weekends and weekdays.

You

A fantastic opportunity has arisen for a Customer Service Advisor who is friendly, enthusiastic and committed to delivering exceptional customer service. You will have excellent verbal and written communication skills and a cheerful and confident manner. Your telephone manner will be positive, professional and calm. Ideally, you’ll have a GCSE Level 4/Grade C or above in Maths and English and you will need to know your way around Microsoft Office. Previous Customer Service and/or retail experience is desirable.

The Job

Working within our fast paced and hardworking Customer Services Team, you will handle all day-to-day enquiries from our online customers and stores assistance to ensure the best possible outcomes and see each query through to its conclusion.

Responsibilities

• Resolving email and live chat enquiries
• Answering customer telephone calls
• Responding with customer queries on social media liaising with couriers to resolve delivery enquiries

Benefits

• Profit Share Scheme
• Pension
• 25% Staff Discount
• Birthday Holiday
• Wellbeing Support
• Free on-site parking at city centre Head Office
• Free on-site gym
• Opportunities for progression