Multichannel Customer Advisor - Part-Time & 25% Discount

Shoe Zone; Leicester; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Pension

Staff discount 25%

Birthday holiday

Wellbeing support

Free on-site parking

Free on-site gym

Job summary

Shoe Zone is seeking a Customer Services Advisor to join our team at the Head Office in Leicester. The role is part time (22.5 hours) on a permanent basis with a salary starting at £16,602.44 and overtime to cover peak periods.

You’ll handle online and store customer enquiries, demonstrate a friendly, confident telephone manner and use Microsoft Office in daily tasks. Prior customer service or retail experience is desirable.

Qualifications

• GCSE Maths and English at grade C/4 or above.
• Strong verbal and written communication skills.
• Experience in customer service/retail is desirable.

Responsibilities

• Resolve email and live chat enquiries.
• Answer customer telephone calls.
• Respond to social media queries and liaise with couriers to resolve delivery enquiries.

Skills

Customer service

Communication

Education

GCSE Maths & English (minimum)

Tools

Microsoft Office

Job description

Shoe Zone is seeking a Customer Services Advisor to join our team at the Head Office in Leicester. The role is part time (22.5 hours) on a permanent basis with a salary starting at £16,602.44 and overtime to cover peak periods.

You’ll handle online and store customer enquiries, demonstrate a friendly, confident telephone manner and use Microsoft Office in daily tasks. Prior customer service or retail experience is desirable.