Customer Services Advisor

TN United Kingdom; Keswick; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company passionate about exceptional customer service in the beautiful Lake District. This role focuses on assisting visitors with inquiries and ensuring they have the best experience possible. You'll be part of a dynamic team that values collaboration and positivity. Enjoy a supportive work environment, competitive salary, and fantastic perks like a birthday day off and a holiday contribution. If you're motivated, love working with people, and want to make a difference, this opportunity is perfect for you!

Benefits

Day off for your birthday

£500 towards a holiday

Paid day to volunteer

Friends and family discount

Life assurance

Social clubs

Great social events

Flexible rotas

Qualifications

• Dedication to exceptional customer service in any industry.
• Experience and passion for dealing with people.

Responsibilities

• Answering email and phone enquiries from potential visitors.
• Helping visitors with their accommodation needs.

Skills

Customer Service

Teamwork

Communication

Problem Solving

Work Ethic

Job description

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Here at Sally’s Cottages we pride ourselves on our exceptional customer service and we need an exceptional team to make that happen. Due to progression within the business we are currently looking to add to our brilliant team either in our Keswick Office.

During the day you could be doing anything from:

• Answering email and phone enquiries from potential visitors, being that friendly voice at the other end of the phone or keyboard!
• Speaking with cleaners, suppliers, visitors or owners in person, greeting them with a smile.
• Helping visitors who are staying at our cottages to ensure they have the best possible experience, from fixing a dripping tap to getting their heating back up and running.
• Supporting your team ensuring that you all work together to achieve the aims for the day, with our customers’ best interests at heart.
• Doing what we do with a smile and helping create a positive, fun working environment.

You'll have:

We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – please get in touch. You could be exactly what we need!

We are looking for a highly motivated team player who can skilfully guide and assist customers on their upcoming holidays with queries they may have about their accommodation or the location they're visiting.

Ideally, the candidate we’re envisioning has:

• A dedication to providing exceptional customer service, whatever industry you currently work in.
• Experience in and a passion for dealing with people.
• A great work ethic, with the ability to prioritise your workload.
• To be a team player and work well within a diverse team.
• A passion for the Lake District and all it has to offer.

You'll get:

Apart from joining a rapidly growing company with a great culture and a big focus on employee development, the great news is we also offer competitive salaries and benefits which we feel look after our team well.

These include:

• A day off for your or a loved one’s birthday
• £500 paid towards a holiday of your choice
• A paid day to volunteer with a charity of your choice
• Friends and family discount scheme
• Life assurance for your peace of mind
• Social clubs - whether you’re into pets, fitness, gardening, sustainability or nutrition, there's something for everyone
• Great social events - we are well known for our Christmas parties!
• Options for a set rota, or flexible rotas (shifts given a month ahead).