Customer Services Advisor

The Travel Chapter Ltd; Keswick; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a highly motivated team player to join their dynamic team in Keswick. This role focuses on delivering exceptional customer service to visitors, ensuring their needs are met during their stay. You will be the friendly voice guiding customers through their holiday experiences, from inquiries to on-site assistance. Join a rapidly growing company that values integrity, friendliness, and fun, and be part of creating memorable moments in the beautiful Lake District. With a focus on employee development and a vibrant culture, this opportunity is perfect for those passionate about hospitality and teamwork.

Benefits

25 days paid holidays plus bank holidays

Birthday day off

£500 holiday contribution

Paid volunteer day

Friends and family discount scheme

Life assurance

Social clubs

Great social events

Flexible rotas

Qualifications

• Dedication to providing exceptional customer service.
• Experience in dealing with people and a passion for it.

Responsibilities

• Answering email and phone inquiries from potential visitors.
• Helping visitors ensure they have the best possible experience.

Skills

Customer Service

Teamwork

Communication

Problem-Solving

Work Ethic

Job description

Contract:

Fixed Term Contract - 5 months

Work Hours

(Full Time)5 days between Monday – Sunday. Our opening hours are8.30am-9pm, shifts will alternate between 08.30am-4.30pm or1pm-9pm.

Location:

This will be based in our office in Keswick.

What will I be doing?

Here at Sally’s Cottages we pride ourselves on our exceptional customer service and we need an exceptional team to make that happen. Due to progression within the business we are currently looking to add to our brilliant team either in our Keswick Office.

During the day you could be doing anything from:

• Answering email and phone enquiries from potential visitors, being that friendly voice at the other end of the phone or keyboard!
• Speaking with cleaners, suppliers, visitors or owners in person, greeting them with a smile.
• Helping visitors who are staying at our cottages to ensure they have the best possible experience, from fixing a dripping tap to getting their heating back up and running.
• Supporting your team ensuring that you all work together to achieve the aims for the day, with our customers’ best interests at heart.
• Doing what we do with a smile and helping create a positive, fun working environment.

You'll have:

We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – please get in touch. You could be exactly what we need!

We are looking for a highly motivated team player who can skilfully guide and assist customers on their upcoming holidays with queries they may have about their accommodation or the location they're visiting.

Ideally, the candidate we’re envisioning has:

• A dedication to providing exceptional customer service, whatever industry you currently work in.
• Experience in and a passion for dealing with people.
• A great work ethic, with the ability to prioritise your workload.
• To be a team player and work well within a diverse team.
• A passion for the Lake District and all it has to offer.

You'll get:

Apart from joining a rapidly growing company with a great culture and a big focus on employee development, the great news is we also offer competitive salaries and benefits which we feel look after our team well.

These include:

• 25 days’ paid holidays plus bank holidays
• A day off for your or a loved one’s birthday
• £500 paid towards a holiday of your choice
• A paid day to volunteer with a charity of your choice
• Friends and family discount scheme
• Life assurance for your peace of mind
• Social clubs - whether you’re into pets, fitness, gardening, sustainability or nutrition, there's something for everyone
• Great social events - we are well known for our Christmas parties!
• Options for a set rota, or flexible rotas (shifts given a month ahead).

Who are we?

Sally’s Cottages recently became part of the Travel Chapter family, a company that values integrity, friendliness and fun! Sally’s Cottages started in Eskdale with one cottage and a dream. Now we are lucky to have joined the company behind holidaycottages.co.uk, who also started out as a family business in Devon.

We have a passion for creating moments of happiness in the Lakes, whether that’s on top of a mountain or sitting in front of a stunning view with a cuppa. This passion runs through everyone that works for us and we want someone to join us, who shares this passion! Imagine helping a group of friends to book their trip where they conquer Scafell Pike together, coming back tired and happy to the perfect cosy cottage.Imagine helping a family plan their parents’ Golden Wedding Anniversary celebration with the whole family in a spacious cottage, perfect for all the family. These are memories that last forever and you could play a part in creating them if you come and work for Sally’s Cottages.

Diversity is key to our success, and we work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.