Customer Services Advisor

Ark People Housing Care; City of Edinburgh; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

Ark is seeking a Customer Service Assistant to join their Neighbourhood Services and Asset Management Teams. The role focuses on delivering exceptional customer service and providing administrative support. This position offers flexibility with hybrid working and various employee benefits, contributing to a supportive working environment.

Benefits

Hybrid Working

Flexible Working Times

Employee Assistance Program

Employee Discounts

Annual Leave Buy & Sell Scheme

Up to 36 days paid holiday per year

Qualifications

• Meticulous attention to detail required.
• Excellent multitasking abilities essential.
• Flexibility to adapt to changing priorities.

Responsibilities

• Provide administration support to Housing and Neighbourhood Services.
• Act as a first point of contact for housing and property queries.
• Manage customer expectations and communicate timelines.

Skills

Attention to detail

Multitasking

Customer service

Job description

We have a fantastic opportunity for a Customer Service Assistant to join Ark. The purpose of this post is to provide administration support to the Neighbourhood Services and Asset Management Teams and to deliver exceptional front line customer service across Ark’s business.

Join Ark's dynamic team as a Customer Services Advisor, where you'll play a pivotal role in both the Housing and Neighbourhood Services and Asset Management Teams. This diverse position requires meticulous attention to detail, excellent multitasking abilities, and the flexibility to adapt to changing priorities. As a key member of our customer-focused teams, you'll provide administrative support to ensure exceptional service delivery across all aspects of Ark's operations.

Amongst other responsibilities listed in the full job outline the Customer Services Advisors act as a first point of contact for customers in relation to all housing and property queries, managing customer expectations and ensuring that customers are clear on timescales and next steps, following the principle of right first time. Provide business administration support across Housing and Customer Services and Asset Management.

The Customer Service Advisor reports directly to the Customer Services Officer. Download the full job description on Arks Website.

• Hybrid Working: Enjoy the flexibility of splitting your work week between working from home and our Main Office in Edinburgh.
• Flexible Working Times: Not a 9am - 5pm person. Arks allows you to flex your start & finish time in agreement with your line manager.
• Employee Assistance Program: Arks Employee Assistance program (EAP) gives all employees access to counselling sessions. There is also support available through weekly webinars and the EAP Website & App.
• Employee Discounts: Employee Discounts Portal with 1000s of discounts on your favourite brands including Supermarkets, Cinema Tickets, Gym Membership and Holidays.
• Annual Leave Buy & Sell Scheme: Employees have the option to sell or buy additional annual leave, up to a maximum of 5 days (or 1 working week for part-time staff) per year.

In return for your valuable contribution, Ark will also offer you:

• Up to 36 days paid holiday per year pro rata

As with all of our head office roles, we exist to support Ark’s mission. Ark is a major provider of Care and Support to people with long term and enduring conditions including learning disability, mental health issues, dementia and autism. As a Housing Association, we provide a range of accommodation much of which has been designed or adapted to meet the needs of people with disabilities.

Our aim is to create the best possible customer outcomes through our highly skilled people, the provision of high-quality affordable homes and excellent care.

Please apply using the online application form. If you have any questions of require a paper application form, please contact the Recruitment Team on 0131 447 9027 or at [e-mail] .

CVs will not be accepted

Applications close at 12 noon on Friday 20th June 2025.

Interview will be held in person at Arks Main Office in Edinburgh.