Customer Services Administrator (12 month Maternity Cover)

Prism Healthcare; Rhyl; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Monthly pay

Training & development

25 days holiday + bank holidays

Pension scheme

Health plan

Life assurance

Long service awards

Holiday purchase scheme

Employee recognition

Job summary

Prism Healthcare Company is seeking a dedicated customer service professional for a full-time, 12-month maternity leave cover role in the UK. You will respond to customer queries, manage calls and emails, and support the sales process while building strong customer relationships across care environments.

The role requires excellent telephone manners, strong administration skills, and the ability to multi-task and stay calm under pressure.

Qualifications

• Excellent telephone manner and clear communication with customers.
• Strong administrative background and accurate data entry experience.
• Ability to manage multiple tasks with good organisation.
• Good understanding of UK geography and customer locations.

Responsibilities

• Answer and direct telephone calls.
• Respond to emails from customers.
• File sales paperwork accurately and relevantly.
• Assist with customer enquiries and advise where necessary.
• Develop and maintain professional relationships with customers.
• Process and collate management information as required.
• Process sales orders, purchase orders and quotes as required.
• Perform other tasks to support the department and company.
• Work under the supervision of the Direct Line Supervisor.

Skills

Excellent telephone manner

Excellent communication skills

Good administration background

Accurate data entry

Multi-tasking

Organization skills

Team-focused

Geography knowledge of the UK

Tools

Microsoft Office

Excel

Word

Job description

Why Prism Healthcare

We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK. The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.

Role Description

In this role you will be responsible for responding to customer queries and providing an industry leading level of service, for our internal and external customers. This is a full time, fixed term role for 12 months Maternity Leave Cover.

Essential Duties

• Answer and direct telephone calls
• Respond to e-mails
• File sales paperwork correctly and with relevance
• Assist with customer enquiries and advise where necessary
• Develop and maintain professional working relationships with customers
• Processing/collating management information as and when required
• Process sales orders, purchase orders and quotes as and when required
• Performing such other tasks as may be necessary for the smooth operation of the department and/or the company
• Working as directed by Direct Line Supervisor

Personal Characteristics (Attitude)

• Excellent telephone manner
• Good background in administration
• Accurate data entry skills
• Ability to work under own initiative
• Excellent communication skills both written and spoken
• Excellent organisation skills
• Ability to multi task and stay calm under pressure
• Keen eye for detail
• Experience of Microsoft Office. With particular reference to:
  • Excel
  • Word
• Good understanding of geography of UK
• Team Focused

So.. why us?

Alongside working in a supportive and friendly environment, you’ll also receive:

• Competitive Salary, paid monthly
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Pension Scheme, matched contribution/salary sacrifice
• BHSF health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
• Life Assurance Scheme
• Long Service Awards
• Holiday Purchase Scheme
• Employee Recognition Scheme