Care Services Coordinator - Maternity Cover

Confidential; Swindon; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

28 days annual leave

Workplace pension with NEST

Ongoing training and career progressio

Job summary

First City is seeking a Care Services Coordinator for a 12-month maternity cover, based in Swindon. This full-time, 40-hour-per-week role focuses on coordinating hospital-to-home care, building strong relationships with discharge teams and community partners to ensure timely, person-centred care.

You will also oversee domiciliary care coordination and staff rotas, ensuring high standards of service and smooth operations across teams. Start date is September 2026.

Qualifications

• A minimum of 1 year's hands-on care experience (essential).
• Experience working within domiciliary care, community services, hospital discharge, or care coordination (desirable).
• Excellent communication skills and the confidence to build professional relationships across health and social care.
• Strong organisational and problem-solving abilities.
• Experience in rota planning or scheduling (desirable).
• Confidence using care management or rostering systems (training provided if required).
• The ability to work independently while thriving as part of a supportive team.

Responsibilities

• Hospital & Community Coordination: Build and maintain relationships with Great Western Hospital, community teams and partner organisations.
• Coordinate referrals from hospitals, healthcare professionals, and community services for safe, timely care at home.
• Liaise daily with Social Workers, Occupational Therapists, GPs, Hospital Discharge Teams, District Nurses and others.
• Support hospital discharges by arranging care packages quickly and efficiently.
• Ensure referrals are managed professionally with clear communication throughout the customer journey.
• Promote collaborative working across health and social care services for best outcomes.
• Care Coordination: Develop and maintain efficient staff rotas to promote continuity of care and minimise travel time.
• Match carers with customers based on skills, experience and needs.
• Manage last-minute changes, emergency cover and staff absences.
• Act as a key contact for customers, families and care staff.
• Respond promptly to calls, emails and messages.
• Record and escalate concerns, complaints, and safeguarding issues.
• Work with the Registered Manager to maintain high service standards.
• Participate in the shared out-of-hours on-call rota to support customers and staff.

Skills

Care coordination

Communication

Organisation

Problem solving

Rota planning

Rostering systems

Tools

Care management system

Rostering system

Job description

Care Services Coordinator (Maternity Cover - Fixed Term 12 Months)

Location: Swindon Office Based
Hours: Full-time, 40 Hours per Week
Contract: Fixed-Term (12 Months - Maternity Cover)
Start Date: September 2026

Salary: 26,790.40 (40 hours per week) + on-call payments (OTE 31,500 per annum)

We are looking for an experienced and compassionate Care Coordinator to join our team on a 12-month fixed-term maternity cover contract, starting as soon as possible.

This is an exciting opportunity for someone who is passionate about building strong partnerships across health and social care to ensure people can return home safely and receive the support they need.

The primary focus of this role is to work closely with Great Western Hospital (GWH) and community healthcare professionals, coordinating referrals and supporting smooth, timely transitions from hospital to home. You will play a key role in developing and maintaining professional relationships with discharge teams, community services, and local healthcare partners, ensuring individuals receive responsive, person-centred care when they need it most.

You will work collaboratively with a wide range of professionals including Hospital Discharge Teams, Social Workers, Occupational Therapists, GPs, District Nurses, Community Healthcare Teams, and other partner agencies to coordinate care packages, respond to referrals, and promote positive outcomes for customers living independently at home.

Alongside this, you will support the day-to-day coordination of our domiciliary care service, helping to ensure high standards of care delivery and continuity for both customers and care staff.

Key Responsibilities

• Hospital & Community Coordination
• Build and maintain excellent working relationships with Great Western Hospital, community healthcare teams, and local partner organisations.
• Coordinate referrals from hospitals, healthcare professionals, and community services to ensure safe and timely care at home.
• Liaise daily with Social Workers, Occupational Therapists, GPs, Hospital Discharge Teams, District Nurses, and other healthcare professionals.
• Support hospital discharges by arranging care packages quickly and efficiently.
• Ensure all referrals are managed professionally, with effective communication throughout the customer's journey.
• Promote collaborative working across health and social care services to achieve the best possible outcomes.

Care Coordination

• Develop and maintain efficient staff rotas that promote continuity of care and minimise travel time.
• Match carers with customers based on skills, experience, and individual needs.
• Manage last-minute changes, emergency cover, and staff absences.
• Act as a key point of contact for customers, families, and care staff.
• Respond promptly to telephone calls, emails, and messages.
• Record and escalation concerns, complaints, compliments, and safeguarding issues appropriately.
• Work closely with the Registered Manager and wider care team to maintain high standards of service quality.
• Participate in the shared out-of-hours on-call rota , providing support to customers and staff while managing emergencies and operational queries.

About You

• A minimum of 1 year's hands-on care experience (essential).
• Experience working within domiciliary care, community services, hospital discharge, or care coordination (desirable).
• Excellent communication skills and the confidence to build professional relationships across health and social care.
• Strong organisational and problem-solving abilities.
• Experience in rota planning or scheduling (desirable).
• Confidence using care management or rostering systems (training provided if required).
• The ability to work independently while thriving as part of a supportive team.

Why Join Us?

First City is a leading provider of high-quality community care, rated Outstanding by the CQC. Our dedicated and successful team is committed to empowering people to achieve their goals through a holistic, strength-based approach, supporting individuals to live independently and remain in the comfort of their own homes while receiving exceptional, person-centred care.

We value our team and offer a wide range of benefits to support your growth and well-being:

• 26,790.40 per year + additional earnings for shared on-call rota
• 28 days annual leave (inclusive of public holidays)
• Workplace pension scheme with NEST
• Ongoing training and career progression opportunities
• Industry-recognised qualifications
• Blue Light Card discount scheme
• Employee Assistance Programme (Health Assured)
• Local motor maintenance discount
• Refer-a-friend bonus scheme

If you enjoy working collaboratively with healthcare professionals, coordinating high-quality care, and making a real difference in your local community, we'd love to hear from you.