Order Processor – Customer Services

Prism Healthcare; Rhyl; On-site; GBP 10,000 - 12,000; Part time

Benefits offered by this job

Competitive Salary

Ongoing training and development

25 days holiday, plus bank holidays

Pension Scheme, matched contribution

Health Plan

Life Assurance Scheme

Long Service Awards

Holiday Purchase Scheme

Employee Recognition Scheme

Job summary

Prism Healthcare Company is seeking a part-time role (22.5 hours per week) focused on processing customer orders and quotes while delivering industry-leading service. Based in the UK, the role supports internal and external customers across care environments.

You will handle orders with accuracy, pursue KPI targets, and take ownership of complaints to improve processes. A customer-first mentality and calm, multi-tasking approach are essential for success.

Qualifications

• Proven track record in order processing.
• Highly accurate with meticulous attention to detail.
• Ability to use initiative and work independently.
• Experience of working within a contact centre environment.
• Ability to stay calm under pressure.
• Able to multi-task and prioritise.
• High Standard of written & verbal communication.

Responsibilities

• Ensuring all orders/quotes are processed correctly on a daily basis.
• Ensuring all KPI targets are achieved and maintained.
• Take ownership of complaints through root cause analysis and departmental ownership to improve process and resolution.
• To implement and demonstrate a “customer first mentality” across the team and business.
• To support wider team and business when required.
• To drive continuous improvement within department and wider business.

Job description

Why Prism Healthcare

We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK. The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.

Role Description

In this role you will be responsible for processing customer orders, quotes and providing an industry leading level of service, for our internal and external customers. This is a part time, permanent role covering 22.5 hours per week, we are open to discussing flexible options to the working hours completed.

Essential Duties

• Ensuring all orders/quotes are processed correctly on a daily basis.
• Ensuring all KPI targets are achieved and maintained.
• Take ownership of complaints through root cause analysis and departmental ownership to improve process and resolution.
• To implement and demonstrate a “customer first mentality” across the team and business.
• To support wider team and business when required.
• To drive continuous improvement within department and wider business.

Personal Characteristics (Attitude)

• Team focused
• Customer first mentality
• Ability to make decisions & multi task
• Ability to engage with others
• Professional, positive and constructive communicator
• Flexible approach to duties

Education & Experience (Knowledge & Skills)

• Proven track record in order processing
• Highly accurate with meticulous attention to detail
• Ability to use initiative and work independently
• Experience of working within a contact centre environment
• Ability to stay calm under pressure
• Able to multi-task and prioritise
• High Standard of written & verbal communication

So.. why us?

Alongside working in a supportive and friendly environment, you’ll also receive:

• Competitive Salary, paid monthly
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Pension Scheme, matched contribution/salary sacrifice
• BHSF health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
• Life Assurance Scheme
• Long Service Awards
• Holiday Purchase Scheme
• Employee Recognition Scheme