Customer Services & Admin Specialist (Maternity Cover)

Prism Healthcare; Rhyl; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Monthly pay

Training & development

25 days holiday + bank holidays

Pension scheme

Health plan

Life assurance

Long service awards

Holiday purchase scheme

Employee recognition

Job summary

Prism Healthcare Company is seeking a dedicated customer service professional for a full-time, 12-month maternity leave cover role in the UK. You will respond to customer queries, manage calls and emails, and support the sales process while building strong customer relationships across care environments.

The role requires excellent telephone manners, strong administration skills, and the ability to multi-task and stay calm under pressure.

Qualifications

• Excellent telephone manner and clear communication with customers.
• Strong administrative background and accurate data entry experience.
• Ability to manage multiple tasks with good organisation.
• Good understanding of UK geography and customer locations.

Responsibilities

• Answer and direct telephone calls.
• Respond to emails from customers.
• File sales paperwork accurately and relevantly.
• Assist with customer enquiries and advise where necessary.
• Develop and maintain professional relationships with customers.
• Process and collate management information as required.
• Process sales orders, purchase orders and quotes as required.
• Perform other tasks to support the department and company.
• Work under the supervision of the Direct Line Supervisor.

Skills

Excellent telephone manner

Excellent communication skills

Good administration background

Accurate data entry

Multi-tasking

Organization skills

Team-focused

Geography knowledge of the UK

Tools

Microsoft Office

Excel

Word

Job description

Prism Healthcare Company is seeking a dedicated customer service professional for a full-time, 12-month maternity leave cover role in the UK. You will respond to customer queries, manage calls and emails, and support the sales process while building strong customer relationships across care environments.

The role requires excellent telephone manners, strong administration skills, and the ability to multi-task and stay calm under pressure.