Customer Services Administrator

Forrest Recruitment Ltd.; Warrington; Hybrid; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Free lunch daily

Hybrid working model

Christmas party

Job summary

Forrest Recruitment Ltd. is seeking a highly organised Customer Services Administrator for a Birchwood-based role in Warrington. The position is temporary to permanent, offering hybrid working and a pay rate of £14 per hour.

The role is the first point of contact for UK customers, handling queries via live chat, social media and phone. You will support stakeholders and the wider team with administrative duties.

Qualifications

• Previous customer service-based experience.
• Excellent telephone manner.

Responsibilities

• Act as the primary point of contact for customers, handling various queries daily.
• Managing live chat and social media queries.
• Answering inbound customer phone calls.
• Liaising with stakeholders, managing requests.
• Support the wider team with general administrative duties

Skills

Customer service

Telephone etiquette

Job description

- Birchwood - Temporary to Permanent - £14ph

We are seeking a highly organised and proactive Customer Services Administrator to join this global organisation on a temporary to permanent basis.

This is a key role within the operation, acting as the first point of contact for UK customers.

Key Responsibilities:

• Act as the primary point of contact for customers, handling various queries daily.
• Managing live chat and social media queries.
• Answering inbound customer phone calls.
• Liaising with stakeholders, managing requests.
• Support the wider team with general administrative duties

Requirements:

• Previous customer service-based experience.
• Excellent telephone manner.
• Excellent company benefits, free lunch daily, hybrid working model, Christmas party etc

Customer Services Administrator - Warrington, Birchwood