Business Support Officer

Brook Street; Warrington; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Quarterly bonus incentive

Hybrid working (1 day WFH)

Dress down Fridays

Cycle to Work scheme

Benefits hub with discounts and deals

Free bus service from Birchwood train

Job summary

Brook Street in Birchwood Park, Warrington, is seeking a Business Support Administrator to support the order to cash process in a busy B2B environment. The role is administration-led, with liaising customers by phone and email, handling high-volume, detail-driven tasks.

Hybrid role offering 1 day WFH per week after training, with no sales targets and a salary of £26,000 rising to £28,000 after 12 months. Excellent Birchwood Park location with facilities and a supportive team.

Qualifications

• Minimum strong administrative experience in a fast-paced environment.
• Excellent customer service and communication skills.
• High attention to detail and accuracy across multiple systems.

Responsibilities

• Create and process sales orders and book them onto systems.
• Invoicing and resolving invoice queries accurately.
• Phone and email interaction with B2B customers.
• Provide clear, timely updates to customers.

Skills

Administrative skills

Customer service

Attention to detail

Multitasking

Tools

Excel

Job description

Business Support Administrator

Location: Birchwood Park, Warrington

Salary: £26,000 per annum (rising to £28,000 after 12 months)

Hours: Monday-Thursday 08:30-17:00 | Friday 08:30-16:30

Contract: Permanent

Hybrid: 1 day working from home per week after initial training (approx. 3 months)

We are recruiting a Business Support Administrator to join a busy B2B team supporting the order to cash process. This role is administration led but does require strong customer service skills, as you'll be liaising with customers by phone and email while managing high volume, detail driven tasks.

Key responsibilities:

• Creating and processing sales orders and booking orders onto systems


• Invoicing and resolving invoice queries accurately


• Phone and email interaction with B2B customers


• Providing clear, timely updates to customers


• Liaising with internal teams including Transport, Operations and Finance


• Working across CRM/ticketing systems, transport systems, Teams and basic Excel


• Managing multiple tasks and working to SLAs and KPIs

No sales or targets involved.

What we're looking for:

• Strong administrative experience in a fast paced environment


• Good customer service and communication skills


• High attention to detail and accuracy


• Confident working across multiple systems


• Comfortable multitasking and prioritising workload

Benefits:

• Quarterly bonus incentive


• Hybrid working (1 day WFH)


• Dress down Fridays


• Cycle to Work scheme


• Benefits hub with discounts and schemes


• Free bus service from Birchwood train station


• Excellent Birchwood Park location with gym, social hub and local amenities