Customer Services Administrator

Allscreens Nationwide Ltd; Matlock; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Birthday leave

Company pension

Career progression

Job summary

Allscreens Nationwide Ltd in Matlock, Derbyshire, is seeking a Customer Services Administrator to join our 100% office-based team. You will manage customer enquiries, coordinate schedules, maintain records and ensure high standards of service.

The role offers a salary up to £28,000, a friendly supportive environment, pension, and ongoing development. The successful candidate will be highly organized, with excellent communication and IT skills, able to prioritise a varied workload.

Qualifications

• Previous experience in a busy administration, customer service or office support role.
• A professional and confident telephone manner.
• Excellent communication skills, both written and verbal.
• Strong organisational and time-management abilities.
• The ability to multitask and prioritise a varied workload.
• High levels of accuracy and attention to detail.
• Strong IT skills including Microsoft Office applications.

Responsibilities

• Providing comprehensive administrative support across the business.
• Managing customer communications via telephone and email.
• Coordinating appointments, diaries and scheduling activities.
• Maintaining accurate records and customer information.
• Reviewing documentation and checking information for accuracy.
• Liaising with customers and internal colleagues to ensure timely updates.
• Managing your own portfolio of customer accounts and enquiries.
• Supporting wider business projects and operational activities.
• Upholding confidentiality and maintaining professional standards at all times.

Skills

Customer service

Telephone manners

Organization

Communication

Multitasking

Attention to detail

IT skills

Tools

Microsoft Office

Job description

Customer Service Administrator required for a new job opportunity in Matlock, Derbyshire (100% Office Based)£28,000+ Excellent BenefitsFull Time | Permanent | Immediate Start Available

Hays Business Support is delighted to be working exclusively with a growing and well-established organisation based in the Matlock area to recruit a Customer Services Administrator. Due to continued business growth and increasing demand, this friendly and professional team is expanding and looking to appoint an additional member of staff.

This is an excellent opportunity for an experienced administrator who enjoys a busy and varied role where no two days are the same. Working within a small but supportive office environment, you will play a key role in delivering outstanding customer service while providing extensive administrative and coordination support to the wider team. The organisation offers genuine opportunities for progression and development, making this an ideal role for someone seeking long-term career growth.

Please note: This position is 100% office based in Matlock and would suit candidates living locally or within a reasonable commute from areas such as Chesterfield, Mansfield, Belper, Bakewell, Alfreton, Ashbourne or the surrounding Derbyshire region.

The Role

As Customer Services Administrator, you will be responsible for managing customer enquiries, coordinating schedules and appointments, maintaining accurate records, and ensuring high standards of service delivery at all times.

Key duties will include:

• Providing comprehensive administrative support across the business
• Managing customer communications via telephone and email
• Coordinating appointments, diaries and scheduling activities
• Maintaining accurate records and customer information
• Reviewing documentation and checking information for accuracy
• Liaising with customers and internal colleagues to ensure timely updates
• Managing your own portfolio of customer accounts and enquiries
• Supporting wider business projects and operational activities
• Upholding confidentiality and maintaining professional standards at all times

About You

The successful candidate will be a highly organised and proactive administrator with excellent customer service skills and the ability to manage multiple priorities within a fast-paced environment.

You will ideally have:

• Previous experience in a busy administration, customer service or office support role
• A professional and confident telephone manner
• Excellent communication skills, both written and verbal
• Strong organisational and time-management abilities
• The ability to multitask and prioritise a varied workload
• High levels of accuracy and attention to detail
• Strong IT skills including Microsoft Office applications
• A positive, flexible and team-focused approach

What's on Offer?

• Salary up to £28,000 depending on experience
• Additional day off for your birthday
• Company pension scheme
• Ongoing training and professional development
• Genuine progression opportunities within a growing business
• Supportive and friendly team environment
• Stable and expanding organisation with long-term career prospects