Client Administrator

Career Choices Dewis Gyrfa Ltd; Manchester; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Performance‑related bonus

Career development opportunities

Professional training support

Modern office in Manchester

Fully office based

Long-term career with growing company

Job summary

Hays is recruiting for a permanent Client Support Administrator. This role is fully office based in Manchester City Centre, offering a salary of £28,000 to £30,000 per year with a bonus.

The company is growing its administration team and provides clear career progression opportunities and ongoing development. The successful candidate will manage client communications, maintain records with high data quality, and contribute to service improvements within a high-velocity environment.

Qualifications

• Previous administration, customer service, client support, or office-based experience.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong attention to detail and commitment to accuracy.
• Ability to work effectively in a fast‑paced, high‑volume environment.
• Highly accountable with a proactive and solution‑focused approach.
• Excellent written and verbal communication skills.
• Strong IT skills, including Microsoft Office applications.
• Professional and confident approach when dealing with clients and colleagues.
• Commitment to delivering an exceptional customer experience.

Responsibilities

• Provide professional support and guidance to clients in a clear and approachable manner.
• Manage a high volume of client communications, including telephone calls, emails, and follow-up requests.
• Process client requests accurately and within agreed service levels.
• Maintain and update records, ensuring data accuracy and compliance at all times.
• Respond proactively to customer enquiries and resolve issues efficiently.
• Investigate and resolve queries with excellent attention to detail.
• Support continuous improvement initiatives to enhance service delivery and operational efficiency.
• Work collaboratively with colleagues across the business to achieve team objectives.
• Take ownership of tasks and ensure commitments are delivered on time.
• Deliver a consistently high standard of customer service and client experience.

Job description

£28,000 to £30,000 per year, 30,000 + Bonus

Contract Type: Permanent

Hours: Full time

Closing Date: 16/08/2026

About this job

Your new company Hays are recruiting for a permanent Client Support Administrator. This role is fully office based in Manchester City Centre. A growing and forward-thinking organisation based in Manchester City Centre is seeking to expand its administration team. The business is committed to delivering high-quality service, building strong client relationships, and investing in employee development. This is an excellent opportunity to join a high-performing team with clear career progression pathways and long-term development opportunities.

Responsibilities

• Provide professional support and guidance to clients in a clear and approachable manner.
• Manage a high volume of client communications, including telephone calls, emails, and follow-up requests.
• Process client requests accurately and within agreed service levels.
• Maintain and update records, ensuring data accuracy and compliance at all times.
• Respond proactively to customer enquiries and resolve issues efficiently.
• Investigate and resolve queries with excellent attention to detail.
• Support continuous improvement initiatives to enhance service delivery and operational efficiency.
• Work collaboratively with colleagues across the business to achieve team objectives.
• Take ownership of tasks and ensure commitments are delivered on time.
• Deliver a consistently high standard of customer service and client experience.

What you'll need to succeed

• Previous administration, customer service, client support, or office-based experience.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong attention to detail and commitment to accuracy.
• Ability to work effectively in a fast‑paced, high‑volume environment.
• Highly accountable with a proactive and solution‑focused approach.
• Excellent written and verbal communication skills.
• Strong IT skills, including Microsoft Office applications.
• Professional and confident approach when dealing with clients and colleagues.
• Commitment to delivering an exceptional customer experience.

Traits / Qualities

• Thrive in a busy and demanding environment.
• Demonstrates a strong work ethic and positive attitude.
• Takes pride in producing high‑quality work.
• Is driven to achieve individual and team goals.
• Genuinely cares about delivering positive outcomes for clients.
• Takes ownership of responsibilities and delivers on commitments.
• Enjoys learning, developing new skills, and progressing their career.
• Wants to be part of a growing and successful business.

What you'll get in return

• Salary of £30,000 per annum.
• Performance‑related bonus scheme.
• Clear progression and career development opportunities.
• Ongoing professional training and qualifications support.
• Supportive and high‑performing team environment.
• Modern office facilities in Manchester.
• Fully office based.
• Opportunity to build a long‑term career with a growing organisation.