Customer Services & Admin Coordinator – Office‑Based (Matlock)

Allscreens Nationwide Ltd; Matlock; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Birthday leave

Company pension

Career progression

Job summary

Allscreens Nationwide Ltd in Matlock, Derbyshire, is seeking a Customer Services Administrator to join our 100% office-based team. You will manage customer enquiries, coordinate schedules, maintain records and ensure high standards of service.

The role offers a salary up to £28,000, a friendly supportive environment, pension, and ongoing development. The successful candidate will be highly organized, with excellent communication and IT skills, able to prioritise a varied workload.

Qualifications

• Previous experience in a busy administration, customer service or office support role.
• A professional and confident telephone manner.
• Excellent communication skills, both written and verbal.
• Strong organisational and time-management abilities.
• The ability to multitask and prioritise a varied workload.
• High levels of accuracy and attention to detail.
• Strong IT skills including Microsoft Office applications.

Responsibilities

• Providing comprehensive administrative support across the business.
• Managing customer communications via telephone and email.
• Coordinating appointments, diaries and scheduling activities.
• Maintaining accurate records and customer information.
• Reviewing documentation and checking information for accuracy.
• Liaising with customers and internal colleagues to ensure timely updates.
• Managing your own portfolio of customer accounts and enquiries.
• Supporting wider business projects and operational activities.
• Upholding confidentiality and maintaining professional standards at all times.

Skills

Customer service

Telephone manners

Organization

Communication

Multitasking

Attention to detail

IT skills

Tools

Microsoft Office

Job description

Allscreens Nationwide Ltd in Matlock, Derbyshire, is seeking a Customer Services Administrator to join our 100% office-based team. You will manage customer enquiries, coordinate schedules, maintain records and ensure high standards of service.

The role offers a salary up to £28,000, a friendly supportive environment, pension, and ongoing development. The successful candidate will be highly organized, with excellent communication and IT skills, able to prioritise a varied workload.