Documentation Customer Service Administrator

Parkside; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading international company is looking for a Documentation Customer Service Administrator. This role is integral in managing documentation for turbine customers, ensuring timely updates and customer satisfaction, while supporting the order management process in a dynamic environment.

Qualifications

• Good working knowledge of Microsoft applications is essential.
• Strong numerical accuracy and attention to detail required.
• Excellent written and verbal communication skills.

Responsibilities

• Provide support for Turbine customers by ensuring all documentation is managed efficiently.
• Liaise with customers on the status of orders and maintain communication.
• Monitor and update customer portals, uploading necessary documents.

Skills

Computer literacy

Numerical accuracy

Communication

Attention to detail

Team player

Tools

Microsoft applications

Job description

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Documentation Customer Service Administrator, Feltham

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Client:

Location:

Feltham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e843ed0c6d04

Job Views:

52

Posted:

24.06.2025

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Job Description:

My international client requires a Documentation Customer Service Administrator to join their team

Position Summary:

Reporting to the Global Customer Service Manager, this role provides support for Turbine customers by ensuring that all documentation requirements are met and uploaded to customer's portals in a timely manner.

Working in a busy department which represents the heart of the business and manages all customer orders, shipping and invoicing related to orders received from our regional sales offices based in the UK, Europe and the Middle East.

Major Job Functions - Turbine Sales Support:

* Comply with the company's Code of Ethics, raise any issues with management
* Liaise with customers on the status of orders, updating customer reports weekly as required for customer metrics
* Provide customers with documents, certificates, manuals and data sheets as and when required.
* Maintain and monitor Turbine customer order mailboxes.
* Monitor, update and maintain Turbine customer portals including uploading documents and updating delivery information
* Work with shipping/logistics to produce bespoke customer documents as required
* Other duties and projects as specified.

Key Skills and Behaviours Required

Key Skills required are:

* Computer literate with a good working knowledge of Microsoft applications
* Numerical accuracy
* Articulate, good written and verbal communication
* Accurate, good attention to detail
* Ability to prioritise, and manage multiple tasks
* Team player and able to work on your own initiative

The behaviours required are:

* Positive, enthusiastic attitude
* Flexible to changing priorities
* Able to manage situations so they don't become stressful
* Friendly and approachable
* Supportive to all team members
* Co-operative and collaborative with all team members
* Self-awareness to modify and choose appropriate behaviour to positively influence a situation
* Confidence to express ideas and thoughts on situations or events
* Able to build positive relationships, and rapport built on mutual trust