Customer Services Administrator

Jumbo Group; Cheadle; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Up to two working from home days per week

Additional day off for your Birthday

Pension plan

Health cash plan

On site free parking

Job summary

A fast-growing toy and game company in Cheadle is seeking a Customer Service Administrator to join their dynamic operations team. The ideal candidate will have at least 3 years of administrative experience, strong Excel skills, and excellent organizational abilities. This role offers benefits such as working from home days, a birthday off, and a pension plan.

Qualifications

• 3 years working in an Administration role.
• Experience with database systems.
• Strong office and Excel skills required.
• Good organisational skills and attention to detail.

Responsibilities

• Manage customer credits and complaints.
• Handle switchboard operations.
• Assist in production of reports.
• Assist in production of weekly and monthly reports.
• Assist other departments in general administration duties.

Skills

Strong office and Excel skills

Good organisational skills

Attention to detail

Education

3 years administration experience

Tools

Database systems

Job description

Customer Service Administrator

Do you want to join a fast growing company who values their employees and is bringing innovation into the toy and game market? Are you passionate about brands and driven to provide exceptional products and services to customers worldwide?

This is the company you are looking for!

At Jumbo Group, we care about our people, we encourage learning, have fun and being happy, and support that with our mission and values. We are currently seeking a highly motivated and experienced Customer Services Administrator to join our dynamic Operations team. The role is based in Cheadle, Cheshire.

Responsibilities

• Customer credits.
• Obtaining POD documents.
• Prioritising and responding to customer complaints.
• Escalating complaints internally where necessary.
• Responsible for switchboard.
• Handle sample requirements internally for all teams.
• To assist in the production of weekly and monthly reports.
• Assisting other departments in general administration duties.

Qualifications

• 3 years working in an Administration role.
• Working with database systems.
• Strong office and Excel skills required.
• Good organisational skills and attention to detail.

Benefits

• Up to two working from home days per week
• Additional day off for your Birthday
• Pension plan
• Health cash plan
• On site free parking

If you are dynamic, creative, passionate, hardworking, and want to join a toys and games international company, we are waiting for you.

Let’s unlock the power of play!